An unexpected error occurs during update

christopherharper

July 14, 2020 11:32

The Health Mate app detects the Move ECG watch, it connects and then asks what user. After selecting the user it states that an update is required. I start the update which normally gets to about 60% before it stops and gives the message "An unexpected error occurred. Please try again". I have tried turning the Wifi/Mobile data connection on and off, gone in and out of flight mode, deleted and reinstalled the app, rebooted the phone (Samsung S20+ 5G) and reset the watch (press and hold watch button for 20 seconds). Nothing works!!!!

Solution????

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maureen_pooley

August 11, 2020 12:17
Having same problem,did you get yours to work
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jack.harvey.pdx

August 17, 2020 13:51
Having the same problems with my new Steel HR on Android. Unable to find a solution so far.
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hollyjt

August 23, 2020 17:33
I'm having the same problem with my Withings Move on my Google Pixel 3A. I used the form to contact them but I think I'm just going to send the watch back and uninstall everything.
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