Infinite redirect when already logged in on Web App.

I've been experiencing the same thing. The only thing to do is to try and click the user icon and then "Logout" button as fast as possible, but even that might be very difficult because the page continues to refresh.

Is this the best place to ask for help from the Withings team?

If it may help the investigation, here's what's in the console:

Navigated to https://healthmate.withings.com/9964xxx/timeline
vendors.1633a7a2.js:8 [plans] no plans loaded yet
manifest.json:1 Manifest: Line: 1, column: 1, Syntax error.
vendors.1633a7a2.js:8 [plans] set plans to account
vendors.1633a7a2.js:8 [TimelineApp] Starting module
vendors.1633a7a2.js:8 [timeline] starting..
vendors.1633a7a2.js:8 [timeline] load default page for user=9964xxx
vendors.1633a7a2.js:8 [timeline] fetch data for userid=9964xxx start=1615672800 end=1618174799
vendors.1633a7a2.js:8 [summary] no summary loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [timeline] no timeline loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [getUserMeasures] Fetch with lastupdate
vendors.1633a7a2.js:8 [aggregates] missing aggregates for user=9964xxx range=1 meastypes=36,37,40,87,49,51,52,53 options={"startdate":"2021-03-14","enddate":"2021-04-11"}
vendors.1633a7a2.js:8 [activities] Need activities from: 2021-03-14 to 2021-04-11
vendors.1633a7a2.js:8 [activities] no activities loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [subcategories] no subcategories loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [target] no targets loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [activities] Need aggregateswam from: 2021-03-14 to 2021-04-11
vendors.1633a7a2.js:8 [aggregateswam] no aggregateswam loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [signals] no signals loaded yet for this user: 9964xxx
vendors.1633a7a2.js:8 [timeline] store timeline into localstorage for user: 9964xxx
vendors.1633a7a2.js:8 [activities] Fetched activities from: 2021-03-14 to 2021-04-11
Navigated to https://healthmate.withings.com/9964xxx/timeline

Ich kann mich mit meiner kamera nicht im withingskonto anmelden

This is not working for years already. How is this even possible that the accessing the site itself is not possible!

If I login to https://healthmate.withings.com/ and return back later (without logging out, later means for example few days later) I cannot access it anymore. It just loads some header, redirects, loads again, again again, never finishes, endless redirect loop. Only way I found is to go to browser cookies and delete everything from withings.com. Then I can login again.

I am currently using Brave browser 1.35.103 but I had the same issue with Chrome.

up

same issue here using chrome on Mac: any ETA for this issue?

GG

PS:

just tried a logout and it worked: while the loop is going type in the address bar

https://healthmate.withings.com/logout

and it will stop, then you can login again.

HTH