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Cannot use invited/shared account

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    htitty

    Hi,
    Do you mean adding her in the Family section?
    There are two ways to set up multiple accounts as per this article: https://support.withings.com/hc/en-us/articles/360032107714-Setting-up-BPM-Connect-for-multiple-users
    In my understanding if you add her under Family that doesn't create a separate account and she won't be "invited" as such. You will have 1 account with a password (that's yours), and have 2 profiles under it.
    What you could do now is to convert her profile and make it an account, so she could have a full account with a password.
    The whole thing is described here: https://support.withings.com/hc/en-us/articles/202311353-Health-Mate-Android-App-What-is-the-difference-between-an-account-and-a-user-profile-
    Hope this helps :)

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    hiltunen.teemu

    Hi,

    Sorry, I wasn't really clear in my initial question. Let me clarify by describing the current situation:

    1. My wife cannot create an account (https://account.withings.com/connectionwou/account_create?r=https%3A%2F%2Fhealthmate.withings.com%2F) using the email address I initially used when I first added her in the Family section. She gets an error "Account already existing."
    2. My wife cannot use the "Forgot your password?" functionality either (she has no password because she has never created an account). The error is "Please check your email address."

    So, she seems to have an account but the same she has no account.

    Thank you for that "convert her profile" advice. I tried it by accessing my account and changing there her status following these instructions: https://support.withings.com/hc/en-us/articles/201491357
    She received an email after this (her first email from Withings so far) and we were hopeful that it would work - but alas no, the situation still remains the same as before: she cannot log in, she cannot retrieve password and she cannot create an account. Somehow her email address is a "ghost" in the system. How can this be resolved - can I send her email address to some one who can delete it from the database so we can start again from the beginning (i.e. making her account independent) or fix it's status or something?

    And one more thing, deleting her from Family section makes no difference what so ever. Have tried that too several times.

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    hiltunen.teemu

    I will try one more thing: From my account I delete both me and my wife and then the whole my account. After 7 days I will try again and see if she can be added without errors. Or maybe I will not add her at all (like I did last time) but let her do the App installation by herself so that she never is in my account's Family section. Hope it helps...

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    markus.strand00

    Hey! I’m facing exactly the same issue right now. Did you solve this issue somehow? Thanks

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    hiltunen.teemu

    Hi! I did that procedure described in my last message: deleted both our accounts and waited for 7 days before registering again. If I remember correctly this time I let my wife create her own account. This way the device can measure us both by selecting the right user on device when measuring. But on the account there is no link between us. Maybe it would be possible to link us now after we both have our own accounts working - but I haven't dared to try it.

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    kirkaj

    I had this issue so I deleted her account.  Then I found these instructions https://support.withings.com/hc/en-us/articles/201491357  as listed above for making the use independent.  I added her back.  Then when I went online I noticed that there were two of her.  One showed deleted and one was active.   I was able to click make autonomous.  She then got the email and was able to join after that.  This seems like a process that is based on the slow removal on the back end.  I wish the original instructions mentioned this. We were not sure which way to go on creating her account, and thought....Well we can just change if if we don't like it.   Not so much.  They don't even mention making the user independent.

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