I recently purchased BPM Connect and set it up using Health Mate application. All went well and I got it to work. Then I tried to add my wife. First I used the app to invite her. App asked her email address etc and all went well. Except that she did not receive any email (yes, the address was correct and email was not in spam folder or such). After this I tried again by deleting the user from the app and adding it again. App did not complain this time either but still no email. After this my wife tried to install the app for herself but could not because the set up failed due to already existing account by her email address (my invite did this I guess). She tried the "forgot password?" but it failed also due to "check the email address" error. I also tried sharing the BPM Connect via the app but that of course failed the same way as invites before. So now my wife has some ghost account she cannot access. How can this be solved?