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ECG not working

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    mabbs77

    My ECG watch has stopped working too and I only purchased it in March this year, everything else seems to work except the ECG facility. I also have a request on this forum requesting support so I'm waiting in anticipation.

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    dd

    My ECG function stopped working. It was fine, I used it many times, and then it just stopped. Also waiting for a response from support.

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    mabbs77

    I wouldn't hold your breath for any decent support. They were quick to respond and to tell me my two year warranty was valid but then proceeded to have me jump through many hoops to get it sorted. They have no repair facility so a lot of it was self-repair instructions which i followed every time. After about three weeks and eleven emails back and forth i told them none of their suggestions had worked and the watch was faulty, i even paid £12 for a new special battery at their suggestion. They then asked me to make a video of me doing all the repairs which was the final straw!!! at that point i gave up as it was clear they had no intentions of replacing the watch. I requested a refund and all they replied was they wanted a video again. I have now purchased an alternative and to date, Withings have neither offered a replacement or refund. Their warranty isn't worth the paper its printed on. Extremely poor service and support. I would not recommend them to anyone.

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