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Health mate stopped syncing with Fitbit

22

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75 comments

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  • Official comment
    Avatar
    Alvaro

    Hello Withingers, 

    Thank you all for taking the time to let us know of the issues you've encountered recently syncing your data between Fitbit and Health Mate. 

    Right now, our dedicated team is aware of these reports and we are hopeful we will have a fix released in the very near future. 

    We apologize for the inconvenience that this has been for everyone thus far. 

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    rubzman

    i have the same issue as of august 20th

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    sal.occhipinti

    I have the same issue, last sync was Thursday 20th early AM.

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    mazbox2010

    same issue

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    resoulresoul

    Same here, very frustrating as gone through re-sync and no joy

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    rubzman

    i lost so much weight . now i cant sync it :P

    please devs any response ...

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  • Avatar
    hannan_n

    My Withings scale has been syncing fine until early afternoon eastern standard time Thursday, August 20th, 2020. I've disconnected the link and tried resynchronization and if doesn't appear to pick up any new data/unsynchronized data.

    Would anyone know if there's a current outage?

    To add:

    When trying to re-setup the link I get the following answer:

    Congratulations, your Withings profile has been successfully linked to your Fitbit account.

     Import all my historical measurements from Withings.
    (Please note, that if you have two measurements for the same day, we will update your Fitbit measurement with Withings).
     Don't download historical measurements at this time.
    (You can always come back and do this later).

    When selecting "Import all my historical measurements from Withings" the system thinks for a moment "Please wait..." and kicks me back to the the same landing screen again and forces you to "Don't download historical measurements at this time."

    Once selected I would try to:
    Download Withings Data (Import all your historical Withings data into Fitbit).
    However, it stays stuck at "Downloading data from Withings. Please wait..." and I'm given an error about an hour later that it failed.
     
    I started a request: [Withings Support] - We've replied to your support request 1425413

    "In this case, please link your two accounts by following the steps here.

    If you encounter an error message, please clear the cache and cookies in your browser and try to link once again."

    I replied to Withings on Sat 22/08/2020 5:09 PM stating all of our symptoms and haven't heard back. Anyone else have any luck?

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    rubzman

    With so many people experiencing the same issues on the same date. it must be on the Withings or Fitbit side.

    This happend before on april last year.  and that one was fixed by fitbit.

    https://community.fitbit.com/t5/Third-Party-Integrations/Withings-not-syncing-with-Fitbit/td-p/3415007

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    dehaanhengelo

    i am facing the same issue as of august 20

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    dianecap

    I am having the problem and am unable to resolve it.

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    grantmoe2

    Putting my comment here to add that it is also not working for me.

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    cmausley

    Same here.  The last time my weight synced to fitbit was August 20, 2020. 

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    paulw_ocallaghan

    I’ve just today received my scale and having the exact same challenge. I thought I may have been doing something wrong but it appears like a system/user wide problem. Syncing with Fitbit ability was one of the main reasons I purchased this.

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    carlos.guia.vera

    Just adding my "I'm having the same issue".

    1
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    verewill

    I have the same issue.  I just bought my Withings scale today, specifically to sync with Fitbit.  And now I found out the two apps are not syncing.  So sad... please help!!!

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    mowashington85

    I just got my scale and I'm really disappointed

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    mowashington85

    I just got my scale and I'm really disappointed

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    rubzman

    myfitnesspall sync is working...
    google fit is working.

    Fitbit is not working. :(

    this must be in the Fitbit ballpark please also comment there 3 pages

    and tagg them on social media @FitbitSupport

    https://community.fitbit.com/t5/Third-Party-Integrations/Unable-to-sync-or-setup-Withings-scale/td-p/4434381/page/2

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    7jeffersons

    Glad to find this thread. Mine also hasn't synched since 8/20. Thought it was just me...guess not...

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    iytwong

    same here, cant' sync since 8/18

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    dleejoyner

    Mine as well has not synced since Aug 18th

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    lists

    Same for me - weight not sync'ed to Fitbit since 19th August

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    gshornick

    Same here

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    dperrell

    We got our Withings scale yesterday.  The ONLY reason I bought it was its advertised ability to work with the Fitbit App.  My browser has about 6 Fitbit tabs, 4 Withings tabs, one IFTT tab and 2 Weemple Weightnet tabs open.  There are probably about half as many tabs open on my phone's browser.  I have read at least four Fitbit forum threads about various times this same problem has happened. 

    And no data has transferred by any means. 

    I'm ready to return the Withings scale and our latest Fitbit (not yet given to my daughter), smash the remaining Fitbits, and start looking for a fitness tracker from a company that cares about allowing its users to transfer and view data on their platform of choice.

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    salandrum69

    dperrell same here - we just received our scale yesterday and can not link it to MyFitnessPal or Fitbit. 

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    brian.allen.peters

    +1 - Our Pro Scale stopped sending data to fitbit on Aug 19, 2020.

    2
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    rubzman

    on the fitbit forum an admin (finaly) responded:

    Hi everyone! Nice to see you all in the Community!

    Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.Please let us know if there's anything we can do to assist you in the meantime.

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    spopar

    Same issue here as of 8/20/2020.  It has been 7 days.

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    i.lonardi

    I am having the same problem, last sync date was August 20th

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    pa_hansson

    Me to

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22

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