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Scale not syncing to Fitbit since last week

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17 comments

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    jeffcgallant

    Me too (since 20th August). Had a support chat with Fitbit and they concluded that the problem lies with the Withings side of the data link.

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    annalagrossa

    Same here. Any updates??

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    wildwoosi

    Mine too. Stopped on the same day.

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    katearmitage11

    Unfortunately mine has stopped syncing too - was it after the latest software upgrade from Fitbit? I can't remember what day that was but around the same time.

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    daevid

    Same issue, same date 19th Aug last update, nothing after.

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    markkosiba

    Not working for me. Help!

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    broondog

    Same issue for me. Body cardio data no longer syncing to Fitbit as of 8/19

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    ldb_22

    There are so many threads about this problem. This time it stopped working after a Fitbit software update, but it’s happened before...I finally found a long-overdue response on another thread, indicating they’re working on it, thank goodness:

    https://community.fitbit.com/t5/Third-Party-Integrations/Unable-to-sync-or-setup-Withings-scale/td-p/4434381/page/5

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    withings

    @ldb_22, I looked at that thread, and it does NOT say that Fitbit is working on it. Here's the response that several people in that thread said they received, most recently on 9/13:



    Before anything else, thanks for letting us know about this issue.

    We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

    We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.


    There's nothing in there that says they're working on it, merely "monitoring the situation." In fact, they say explicitly that "this isn't the resolution you're hoping for."

    Fitbit is dramatically larger than Withings, and a Google subsidiary whereas Withings is independent. So ultimately, Fitbit has much less motivation to fix this than Withings should. But it seems like Withings is willing to just hemorrhage customers rather than treat this seriously.

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    bgoldber

    Same here

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    diajoh85

    I have been having the same problem too where my Withings scale is not syncing with the Fitbit correct.  

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    kelsons

    Please fix! Being using withing scale for 8 years and fitbit for nearly as long.

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    sw7eets

    Please fix this +1

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    wenbend

    I have the Body+ scale. Same issue, last measurement sent to fitbit on 08/20/2020. Very frustrating!

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    aaronlwalter

    Same. Same date. It’s rendered the WiFi element of the scale useless to me. It really frustrates the purpose for which many of us got the scale

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    marcus

    YES!!! Sync to Fitbit has randomly started working again today 20-10-20 .. :-)

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    andrewbleeuk

    Mine stopped working in November, anyone else?

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