For about a month now, even before I got the update for the new software version (5.0), I have been having issues with Screen Customization. Originally when I saved changes in the Screen Customization of the Healthmate app the changes would not translate to changes in my Steel HR smart display but they would be saved in the app. If I unchecked steps it would still show up on the smart display so I would have to press the button multiple times to bypass screens that I didn't want to see in the first place. That problem seemed to disappear on its own after I tried numerous fixes with no results.
The latest problem shows a duplicate entry under Screen Customization for Date both of which are grayed out with checkmarks next to them. They are immovable in the app and override all other screens I have checked. I cannot view any other stats when wearing my Steel HR, not steps or heart rate or miles. Nothing but the date and time. Making the smart display pretty useless.
I have tried disassociating the product, hard resets, everything I can think of or can find in a forum to no avail. Any help would be appreciated!