Sleep data not synced, only syncs from Steel HR after healtmate update

ericruts

August 03, 2020 13:24

Hi there,

I've contacted withings support 3 times with no reply, so I am trying it here.

My sleep data is not visible anymore in healthmate from my sleep mat, only from the steel HR.

I've reset the sleep mat, reconnected and reinstalled the devices. However it is still not visible. I may think that it is correlated with the new update from the app.

Please help me out. Valuable data for me isnt stored atm such as sleep apnea.

Hope you can help me out. Kind regards,

Eric

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