This only works for 3 months I have uninstalled and used with many of iOS versions trying to fix this. When i press the button i see 1/3 then a click then a white line and then a red light retrying after that I see error 303 then I see my name and a white X. This is crazy that I paid so much for a product that is not worth it the support I have emailed over and over with nothing in response. I’m Getting ready to Twitter this. I thought using a different device with IOS 12.5 would download firmware but that is not the case. This thing is junk.