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Kilojoules not kcal - please allow us to use the correct units

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    boomkamp

    In Europe (The Netherlands), kcal is mentioned before kJ on nutrition labels, both are there..

    The apple health app uses kcal on my nutrition and activity as well, so must be an Australian localisation thing.

    However, I do agree they should offer a choice if this is the case.. I do not believe support reads this forum, so maybe file a ticket.

     

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    brausmith

    I'm a brand new Withings user, and am disappointed at not having kilojoules. I too am in Australia, and need this for the same reason as the OP.

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    brausmith

    I'm jumping back in here with an example. On the front of the package is a daily intake % as an overview, and on the back are the finer details. All are in kilojoules.

    I've you're going to sell into Australia, then you need to better understand your target market.
    It is extremely difficult to use the Withings Health Mate app without proper units.

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    stevenhaines

    At boomkamp's suggestion (see above), I filed a ticket with Withings asking if they would add an option to choose kilojoules to the app. I received a polite but essentially useless reply simply repeating what I already knew, that the app did not offer this option. They gave no indication whether or not they would even consider the request, pass the issue to the development team, or take any action at all.

    While that is, in itself, disappointing, might I suggest that others file a similar ticket. If they receive several requests, they may be more motivated to act.

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    brausmith

    It's been weeks, and I am still waiting for a reply through their support system.
    As a new customer, I'm really not all that impressed with their customer engagement.

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    mattsea

    I’m also a bit annoyed that there’s no option to switch to kJ. Does anyone know if they read these forums?

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