device has frozen and will not start after 9 months - effectively useless

agstuart

August 31, 2020 17:06

have a Move ECG watch which I sent to a patient and it did not sync. It appears to be not working. I have changed the battery twice and there is no response. It was purchased on Nov 29th 2019. Please can you advise? I have another watch which I use for patients which is working perfectly but this one has failed and I assume it is within the warranty period. I am a consultant cardiologist and have recommended your watch to many patients and generally it has been extremely reliable and a valuable healthcare tool.

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Raven

March 12, 2021 15:14
I agree that the Move ECG is a great device for healthcare. With the help of this watch, we actually discovered that my brother has an abnormal heartbeat. I found an article that could possibly help you. Check this out: https://support.withings.com/hc/en-us/articles/360023504054-I-m-having-syncing-issues-with-Move-ECG-What-should-I-do-. If this doesn't work, try contacting the Withings tech guys on this link:https://support.withings.com/hc/en-us/requests/new.
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