device has frozen and will not start after 9 months - effectively useless

agstuart

August 31, 2020 17:06

have a Move ECG watch which I sent to a patient and it did not sync. It appears to be not working. I have changed the battery twice and there is no response. It was purchased on Nov 29th 2019. Please can you advise? I have another watch which I use for patients which is working perfectly but this one has failed and I assume it is within the warranty period. I am a consultant cardiologist and have recommended your watch to many patients and generally it has been extremely reliable and a valuable healthcare tool.

Comments

1 comment

Please sign in to leave a comment.

Raven

March 12, 2021 15:14
I agree that the Move ECG is a great device for healthcare. With the help of this watch, we actually discovered that my brother has an abnormal heartbeat. I found an article that could possibly help you. Check this out: https://support.withings.com/hc/en-us/articles/360023504054-I-m-having-syncing-issues-with-Move-ECG-What-should-I-do-. If this doesn't work, try contacting the Withings tech guys on this link:https://support.withings.com/hc/en-us/requests/new.
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree