Health Mate Crashes

moiralivingstone

September 01, 2020 09:21

I am having the same problem....Has IT addressed this?

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22 comments

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Official comment
Alain

September 01, 2020 12:24
Hello all,

Since this morning, the Health Mate app for iOS has been crashing at launch. Our development team is working to resolve this issue as quickly as possible.

We will keep you informed as soon as the problem has been corrected. Thanks so for your patience and understanding.
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alexmoraru7

September 01, 2020 09:53
I've reinstalled the app and problem persists - is there an older version we can access? App crashes at any action apparently. (iOS latest version)
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margaretfairbairn

September 01, 2020 10:02
I’m having same problem
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sarl.lab46

September 01, 2020 10:03
same problem
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sinbadsailors

September 01, 2020 10:07
Same. A couple of weeks ago it started crashing whenever I tired to view the details of an activity/workout but as of today it crashes a couple of seconds after opening the app. Closing the app and deleting & reinstalling hasn't helped. I'm running version 5.0.2.
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michael-r-stevenson

September 01, 2020 10:12
Same problem - have reinstalled app but crashes after launch when it tries to load data
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norbert

September 01, 2020 10:24
Same Problem
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simcham613

September 01, 2020 10:27
me too. On both my iPhone and iPad
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sam

September 01, 2020 10:28
Same problem. Started this morning. Not able to reinstall it from the App Store.
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wadevb

September 01, 2020 10:29
Hopefully this gets immediate attention. Same problem. Must be something with server.
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alisonj61

September 01, 2020 10:29
Yes crashes on opening. Tried reinstalling it no change
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ahatheway

September 01, 2020 10:30
Same problem....
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wadevb

September 01, 2020 10:34
If you disconnect from data connection (WiFi or cell) app will work. Something with connection to server is causing crash.
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alisonj61

September 01, 2020 10:43
No tried thst
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matthewpruch

September 01, 2020 11:07
Same problem
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hideo.okazaki

September 01, 2020 11:33
same problem from this morning
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wilsonazn

September 01, 2020 11:44

Edited
Same problem right now.

i have reinstalled the app, still crashing.
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zeisberger

September 01, 2020 11:50
have a same problem, iOS 13.6.1, because of that i cannot setup my new BPM connect
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hvaper

September 01, 2020 11:51
Same problem
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smmwellington

September 01, 2020 12:12
I'm having the same problem with app crashing today. I deleted the app and downloaded it again. Still crashes.
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sam

September 01, 2020 12:13
I turned off cellar data and WiFi, it does not crash but doesn’t sink to scale.
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hahn_l

September 01, 2020 13:10
Same problem. Deleted and reinstalled. Will big load program before it crashes
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