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App crashing

Withings App
Answered
Written by sasha.eager

10 comments

Every time I open the app, it crashes immediately.
1

likes

Comments

Date Votes
  • Official comments from Withings
    Chris From Withings
    UPDATE: September 2, 2020

    Dear Health Mate iOS users,

    We identified the issue causing the app crash, and rolled out a fix earlier today. We are still closely monitoring the situation, and you should now be able to log in as usual to your app and sync your data.
     
    In case you are still facing any issue, we invite you to get in touch with our agents via within.gs/help. Thank you for your continuous support, and please accept our apologies for the inconvenience.
     
    Happy posting,
    Chris
  • butch.williams
    1

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    Same problem on mine and my wife’s. I have uninstalled and reinstalled. Still crashes.

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  • Jean-Pierre K
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    I have the same issue, the app crashes immediatly on my iphone so I cannot setup my new bpm connect...

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  • roge13uk
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    Same here.  Not working on my phone or my pad. 

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  • artyadr.gb
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    Same issue on iPhone 11 and Iapd pro, both on IOS 13.6.1.    The app opens, shows the screen, immediately the app window closes.  When looking at the iPhone Healthcares Mate still shows as open but with a white empty window.  If selected, it briefly display the app, the closes the window again. 

     

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  • squishebear
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    It looks like I am not the only one. App keeps crashing on my iphone.

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  • joseangelromero
    • Edited
    2

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    Same, iPhone 11 Pro, iOS 13.6.1, uninstalled/reinstalled, keeps crashing, tried on my iPad Pro running iOS 14, same thing

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  • holstvold
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    Same issue here, all apps and iOS are updated.

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  • matt.cox
    0

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    Same here iPhone app goes white

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  • Permanently deleted user
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    I am having this problem now. I have uninstalled and reinstalled the app several times but it still crashes within seconds of opening it.

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