Since the latest update to the iOS app (v5.0.1) I am finding that your Health Mate app is no longer syncing 'Asleep' time to Apple Health ! Even with syncing setup properly, only 'In Bed' time is being sent to Apple Health. You guys had this issue years ago and that was tied to a new app release as well ! Hoping you will fix it this time quickly or allow users to roll back to an earlier version as again this only started happening with the latest version of the app.
Thanks
-
I just went back into Apple Health and the Sources section to check when the last time your app synced 'Asleep' data and sure enough your app has not synced 'Asleep' data since version 4.10.1 therefore I can categorically state this issue has only occurred since the move to v5 ! Please fix this critical issue quickly
-
Still seeing this issue even after 5.02. The first day 5.0.2 was released it synced Asleep data for the first time since a 5.x release. Since then same again, no asleep data being synced to Apple Health. Come on Withings this is important ! Also seeing issues in your latest release 5.02 where my Sleep for last night shows blank in app but complete online in web dashboard !
-
@ssacp130 Wow, that's not good. I have only just downloaded the new update: let's see what happens tomorrow when I sync last night's sleep date :/
Comments
6 comments
Please sign in to leave a comment.