Steel HR stopped tracking steps, heart rate and sleep

tmarie.jones

August 13, 2020 10:20

My Steel HR stopped tracking info two days ago. Last night I disassociated the watch from the App and did a factory reset on the watch, then paired it again. I set an alarm on the app which the phone has picked up.

I contated Customer Support yesterday but wanted to know if anyone else has had the same issue.

It is:

- keeping time
- when I press the function button, I can scroll through the options
- It is not recognising any steps - walked for an hour this morning, activity dial and digital display is at 0 steps
- distance is at 0
- heart rate get's measured
- it has picked up the alarm I set last night
- the app is not picking up any steps, sleep or heart rate measurements.

The watch was bought in March 2019 and I'm running Android 10 on a Pixel 3a.

I am really frustrated as it is now basically "just a watch"!

Any info gratefully received.

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julianoonan

August 14, 2020 17:55
I am having the same issue. I walk everyday for an hour, 3.25 miles at about 7000 steps. It is now registering a total of 700 steps and when I was checking the device to see my step count I actually watched the watch reset my steps back down to 75. I am not syncing with my phone either - Motorola Z4. I just submitted an email, hopefully I will get a response.

Frustrating.

Let me know if you get a resolution, and I will do the same.
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