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Steel HR stopped tracking steps, heart rate and sleep




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  • Official comment


    While we await the highly anticipated enhancements to our sleep tracking system which was the winner of our poll; we are happy to share a quick piece about how the watch tracks sleep stages. 

    The sleep stages (e.g. light and deep) are measured based on wrist movement.

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    I am having the same issue.  I walk everyday for an hour, 3.25 miles at about 7000 steps. It is now registering a total of 700 steps and when I was checking the device to see my step count I actually watched the watch reset my steps back down to 75.  I am not syncing with my phone either - Motorola Z4.  I just submitted an email, hopefully I will get a response. 



    Let me know if you get a resolution, and I will do the same.  

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