My Steel HR stopped tracking info two days ago. Last night I disassociated the watch from the App and did a factory reset on the watch, then paired it again. I set an alarm on the app which the phone has picked up.
I contated Customer Support yesterday but wanted to know if anyone else has had the same issue.
It is:
- keeping time
- when I press the function button, I can scroll through the options
- It is not recognising any steps - walked for an hour this morning, activity dial and digital display is at 0 steps
- distance is at 0
- heart rate get's measured
- it has picked up the alarm I set last night
- the app is not picking up any steps, sleep or heart rate measurements.
The watch was bought in March 2019 and I'm running Android 10 on a Pixel 3a.
I am really frustrated as it is now basically "just a watch"!
Any info gratefully received.
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Official comment
Hello,
While we await the highly anticipated enhancements to our sleep tracking system which was the winner of our poll; we are happy to share a quick piece about how the watch tracks sleep stages.
The sleep stages (e.g. light and deep) are measured based on wrist movement.
Comment actions -
I am having the same issue. I walk everyday for an hour, 3.25 miles at about 7000 steps. It is now registering a total of 700 steps and when I was checking the device to see my step count I actually watched the watch reset my steps back down to 75. I am not syncing with my phone either - Motorola Z4. I just submitted an email, hopefully I will get a response.
Frustrating.
Let me know if you get a resolution, and I will do the same.
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