choose language

Deutsch Français 日本語 简体中文

Steel HR stopped tracking steps, heart rate and sleep

0

Comments

2 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Soha

    Hello,

    While we await the highly anticipated enhancements to our sleep tracking system which was the winner of our poll; we are happy to share a quick piece about how the watch tracks sleep stages. 

    The sleep stages (e.g. light and deep) are measured based on wrist movement.

    Comment actions Permalink
  • Avatar
    julianoonan

    I am having the same issue.  I walk everyday for an hour, 3.25 miles at about 7000 steps. It is now registering a total of 700 steps and when I was checking the device to see my step count I actually watched the watch reset my steps back down to 75.  I am not syncing with my phone either - Motorola Z4.  I just submitted an email, hopefully I will get a response. 

    Frustrating. 

     

    Let me know if you get a resolution, and I will do the same.  

    0
    Comment actions Permalink
0

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.