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Steel hr glass cracked

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    simon

    Hi there, my screen has cracked as well, Only 3 week old. I can’t get hold of anyone, I don’t understand how they can manufacture a item like this and not allow the face to be fixed. If you get anywhere with your watch then please let me know. Good luck.

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    glennmartinholland

    Hi. Over 20 emails and nothing. I am doing my bit now to discredit and dissuade anyone from buying. Hopefully they will learn a lesson...but won't hold breath. Sad

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    luis.mig.fonseca

    I'm in the exact same situation. Customer service is a complete fraud! The glass cracked after one week of arrival. It is getting worse with smaller cracks showing, clearly not resisting pressure. Several mails later still no answer.

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    glennmartinholland

    To be fair...it took me ages ,but they did sort out. Partly my fault as they had replied , but was in spam? They replaced the watch for free. I can't fault that 😁

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    ricktutor10

    The glass in my steel HR has cracked and I have removed it entirely. The watch still works well

    but, of course, I cannot wear it because it is so vulnerable now.  Please advise.

    Rick Tutor

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    tiptoptina

    Glen, how did you go about replacing the glass. No shops would accept my service request.

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    glennmartinholland

    Hi Tina. I went straight to the withings company...took ages but finally they sent packing slip ..and instead of glass replacement...they sent whole new watch!!! Worth persevering x

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    esko.pitkanen

    HI!

    My Withings Steel HR  class s broken (40 mm)  This withings is second one and I am very satisfield.

    How I  can get new class ?

    My name    Esko Pitkänen

    Adress       Paukkulantie 3 B   50170  MIKKELI       FINLAND

    email.      esko.pitkanen@pp.inet.fi       tel  358 400651029

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