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No longer syncing to Fitbit

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    Alvaro

    Hello Withingers, 

    Thank you for taking the time to let us know of the issues you've encountered recently with syncing your data between Fitbit and Health Mate. 

    Right now, our dedicated team is looking into all reports and we are hopeful we will have a fix released in the very near future. 

    We apologize for the inconvenience that this has been for everyone thus far. 

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    spopar

    I am having the same problem.  Scale is working properly.  Data is downloading the the health mate app.  But not to other compatible apps such as Fitbit or Cronometer.

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    lsny123

    This happened once before awhile ago.  Seemed like it took forever for them to put a priority on it.  Some say it might have to do with a Fitbit update last week.  I am hoping our posts get some attention, so it gets resolved.

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    ldb_22

    Same problem here, and yes I had it before, and yes this time it happened immediately after the Fitbit software update. It’s frustrating that this happens repeatedly but it’s even more frustrating that so many of us are ignored before the queries even get a response. Thanks for finally listening...now, about that fix!?😎

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    carole.osty

    Same here it just stopped working. Can someone confirm you are working on solving this issue please ? How long will it take ? Thank you

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    withings

    I really wish I had found this thread before wasting over an hour trying to debug the problem. This happens frequently enough that Withings should be a lot better about making it easy to find out when Fitbit has broken the integration again.

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    manny.idcg

    why is this not working? please help us so we dont waste time googling 

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    victor.brabble

    That does it. Going back to Amazon! I bought this specifically for Fitbit.

    The lack of communication and non-response to my email sealed it!

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    saevarthorisson

    I'll give it a week, then I'm returning the product and getting something else.

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    victor.brabble

    In their defense, somehow I miss where they did respond to my email the next day - so I retract the part about not being responsive.

    However, the information was not helpful and still not syncing with my Fitbit. Return initiated.

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    wang_geng

    Last sync was 8/20. Please fix. I like the scale but if incompatibility problem persists, I will learn my lesson and buy everything from one company, not your company.

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    ddemekas

    Same here. No sync since Aug 18. Apparently, still no love from Withings. Getting fed up...

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    csemnani

    Can someone please fix this integration? It's been happening for two months.

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    marco.vonbueren

    Until the original integration get back to work, you can use Weemple WeightNet, is free. Don't worry, your data are 100% secure and private.

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    dreinig

    I finally treated myself to buying the Witherings scale because it syncs with Fitbit. It worked great until it didn't. The last successful sync with Fitbit was 8/20. When is Witherings going to provide a fix, or at least provide and update on what when we can expect it to be fixed?!

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    steve.klein3

    I also just discovered that the last imported data was 8/20. When will this be restored?

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    wang_geng

    Marco above provides a workaround. Works seamlessly once set up. Thanks Marco.

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    dreinig

    wang_geng, I do not see any post from 'Marco'.

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    michael.grierson

    Hey everyone
    I see that Fitbit is no longer in the apps you can connect in the Health Mate app and Withings is no longer on the Fitbit website as an official 3rd party app.  Some people have published this link to sync https://www.fitbit.com/weight/withings#.  After syncing via that link the connection doesn't show up under "My Applications" in the Fitbit account settings. 

    This looks all points to a formalisation that the two companies no longer work with each other.  This is really disappointing as I just got my scales yesterday and syncing with Fitbit was the main reason for it

    What is also disappointing is that there's no acknowledgement or communication about this split from either company. It's like they have just decided to put their head in the sand and ride it out and hope our unhappy customers will go away.  (I really hope I'm wrong - Alvaro can you tell me otherwise?)

    No news is worse than bad news. Please either confirm that Fitbit and Withings no longer work together, or provide an update on resolving the syncing issues. 

    Thanks. 

     

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    marco.vonbueren

    @dreinig, looks better ;)

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    mhtong

    Joining in on the "stopped working mid-August" bandwagon. Please let us know what is up, whether this important feature (why I got this scale) has been removed, or some idea when it might be back.

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    yanyanconcon

    Joining in as well. No more syncing with Fitbit since 20 August. Please resolve this.

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    lsny123

    Looks like the syncing issue between Withings and Fitbit has been fixed.  All the weights appeared in FitBit this morning.  Thank you!

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    ldb_22

    For me too!👍 At long last, only took 2 months! Thank you!

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    flynnie40

    Morning  -  As others, I purchased the Body+ scale due to the compatibility to Fitbit.   Will the activity data and heart rate from my Fitbit sync up to the profiles in the Body+ ?   Hope so...... 

    Thank you

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    dreinig

    The syncing between Witherings and Fitbit is working fine for me. It's been syncing every morning, including today.

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