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Health Mate App for iPhone crashing within seconds

Withings App
Answered
Written by iandbratton

22 comments

App suddenly started crashing within seconds of opening. Data is being uploaded properly to health mate website. Deletion and reinstall did not fix error.
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Comments

Date Votes
  • Official comments from Withings
    Chris From Withings
    UPDATE: September 2, 2020

    Dear Health Mate iOS users,

    We identified the issue causing the app crash, and rolled out a fix earlier today. We are still closely monitoring the situation, and you should now be able to log in as usual to your app and sync your data.
     
    In case you are still facing any issue, we invite you to get in touch with our agents via within.gs/help. Thank you for your continuous support, and please accept our apologies for the inconvenience.
     
    Happy posting,
    Chris
  • tyler.kirk67
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    I have the same issue

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  • achimfux
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    Ich habe das selbe Problem auf 2 aktuellen Iphone und 2 Ipad mit aktuellem ios.

    Nix geht mehr!

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  • james.mclellan
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    Having the same issue.

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  • katdawg67
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    My app worked fine last night and this morning it’s impossible to open and after deleting and reinstalling the app 6 times it’s no longer connected to my watch.

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  • marius.beckermann
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    Same problem here. Am on iOs 13.6.1. App crashes immediately on startup. Withings, please fix this asap.

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  • james.mclellan
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    Withings posting to other posts indicates they are working on it. 

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  • filthymcnastypants
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    Having the same issue
    Deleted and reinstalled to no avail
    Please let us know when this is resolved

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  • Erwin R
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    I have the same problem

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  • aholloway55
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    same issue just this AM

     

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  • rsg.gill
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    Same problem.  Opened a ticket this AM.  Happens on both my iPhone and iPad.

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  • ma
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    Remove app and update to iOS 13.7.
    Reinstall app working again

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  • boomkamp
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    I can confirm that updating to iOS 13.7 and reinstalling the app fixes the crashing.

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  • terry.wells2
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    ma, works for me to, app now working after updating to iOS 13.7 and re installing app

    thanks

    Terry

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  • marius.beckermann
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    Same here. Updated, reinstalled. Still puzzled as to what the Withings guys did with their app, but it's back up this way now.

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  • moiralivingstone
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    I deleted the app then I updated iOS 13.7  opened up the phone reinstalled the health app.....wow it works now.  But why could the IT people tell us that.....

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  • audaxrider
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    Done the same updated IOS and reloaded and all ok so far

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  • k
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    I have the same issue. Tried it in multiple devices. It doesn't affect my wife's iOS device but only mine. Really odd.

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  • k
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    I found a way to make it work. Temporary solution: Turn on airplane mode. Do your measuring with BPM or whatever, then turn the airplane mode off. It will crash but at least the data is sync'd

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  • matt.cox
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    Still getting problem with app crashing , any info Withings ? Any news ?

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  • liz.gordon111
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    Same! Still crashing and no update

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  • klaus.wk
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    i solved my problem, i turned of mobiledata and wifi so the phone only had bluetooth connection. opened the app, went to, profile, settings and scrolled down to log out, did a log out. i then pushed log in and it failed because i had no internet :), i turned on wifi and mobildata, i then loged in and the app it did it things and the app works..... !!!!! juhu

     

    Iphone 11 pro ios13.7

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