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Healthmate App Crashes

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lauraperrier
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App crashes immediately after opening.  Tried uninstalling/reinstalling.  Didn't work, crashing on my husband's phone as well.

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  • Official comment
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    Chris
    UPDATE: September 2, 2020

    Dear Health Mate iOS users,

    We identified the issue causing the app crash, and rolled out a fix earlier today. We are still closely monitoring the situation, and you should now be able to log in as usual to your app and sync your data.
     
    In case you are still facing any issue, we invite you to get in touch with our agents via within.gs/help. Thank you for your continuous support, and please accept our apologies for the inconvenience.
     
    Happy posting,
    Chris
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    james.mclellan

    I'm having the same problem. Putting iPhone into Airplane mode stops it from crashing, but when I turn Airplane mode off, app crashes immediately again. Also tried uninstalling/installing without success.

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    danielr.brenner

    Chris do you have an update?

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    boomkamp

    Updating to iOS 13.7 and reinstalling the app fixes the crashing.

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    james.mclellan

    worked for me as well

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    vivienne.weerts
    • Edited

    Didn’t work for me, the update! --> after updating, deleting the app and installing it again worked fine! :-)

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    emilie.vincent29

    L'apps ne fonctionne toujours pas

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