Steel HR Does not exit Setup Mode

etrevi56

September 17, 2020 17:50
Edited

Hello. After 6981 firmware update, have to factory reset my watch but now is in SETUP mode, I have tried several times to reset the watch unsuccessfully, it always gets back to the SETUP Mode. Is there any way to force reset the watch or to make it work again? . fw: 6981, bl: 27, sdk:0.0.0, sd: 195 :: m: 71:cb:59, mld: 120123, cld:000208.

Thank you

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stylianos.tsesmetzis

September 17, 2020 18:05
Hi there,

For better support you should contact the support team by opening a ticket.

This is the community forum. So I am not sure if you are going to get an issue like that solved here.

Best,
Stelios
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cyrion50

September 23, 2020 10:21
hi

i have the same problem, my steel hr stay on setup mode and stay bloked......

how contact french support?

it's my second withings watch and the last one, very boring! that never coorectly works!
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esafati_esafaticj

January 21, 2021 00:28
I have the same issue. Were you able to fix it?
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ianerc

March 26, 2021 15:23
Same problem here today. Has anyone come up with a fix? What did support tell you?
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yvonne

March 27, 2021 10:09
I had same problem and it finally worked when I had the watch on charge and removed it from my Bluetooth devices on my iPhone
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ianerc

March 27, 2021 14:51
That hasn't worked for me. I am wondering if I needed to let the battery to go flat. With no activity that could take weeks!
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