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'Other' activities not recording after recent watch software update

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    igor.matlin

    kerryfox94 Did you get any response from Withings?  I'm having the same issue and it really makes the watch mostly useless.

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    kerryfox94

    I haven't heard anything I'm afraid. I've since discovered that if you use your phone to end the activity you can specify what it was and it will record - but that's unhelpful if you have no access to your phone

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    igor.matlin

    Thanks for the update.  I have a support case open, but so far Withings support engineers are unable to suggest anything beyond reconnecting BT and factory resetting the watch. :(

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    sh.melb.au

    I'm having exactly the same issue, have you had any response from Withings yet?
    I've reset my watch but the issue dis not resolve...

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    igor.matlin

    Nothing useful from Withings support.  They suggested re-installing the HealthMate app and/or trying a different phone.  

    Now, the issue is, I think, that the app doesn't actually store "Other" activities.  If I stop the activity using the app, or do it on the watch while the app is in the foreground on my phone, the app brings up a prompt to select a 'real' activity to record instead of "Other" - see the frame from a video I shot for the support: 

    The issue is, when the phone is away and/or the app is not in the foreground, the prompt never appears and the activity is lost.  Someone hasn't thought the workflow through.  The app should record the "Other" activity and then allow editing if the user so desires.

    For now, the only workaround seems to be to end the activity from the phone or to enter it manually afterward. :(

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