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Healthmate not synching Apple Health since 5.1

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    maple03

    I have the same issue. Last sync was on 4 September. Nothing since then. Tried all the solutions, not helpful.

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    justin

    Same issue as well. The last  Apple Health sync was on September 3rd, and then app was updated to 5.1.

    I can see data is uploading to the health mate servers as well.

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    paterson.rachel

    Same issue for me too...

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    maple03

    I contacted support and they suggested reinstalling the app. It helped.

    Here are the instructions they provided:
    Open Apple Health->Select the Profile icon on the top, right-hand side of the screen, select 'Apps,' and then select 'Health Mate'.
    Select 'Turn all Categories Off'
    Uninstall/Delete the Health Mate app (all of your Health Mate data will remain stored on our web servers)
    Restart your mobile device
    Reinstall Health Mate, and log in with your Health Mate credentials (your Health Mate data will be downloaded to the app)
    In the Health Mate app, select 'Profile.' From there, select the Apple Health logo (white background with a red heart)
    Select 'Turn All Categories On' (or manually select any metrics you wish to sync) and then select 'Allow' from the top right-hand side of the app.
    You should now see a green check mark on the 'Health' icon in the Profile of the Health Mate app, and both apps will begin syncing again.

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    paterson.rachel

    Thank you!!! That’s worked. All synced up now

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    ken_gardner

    I had the same problem and this procedure worked for me, too.

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    drandrewlee

    Sadly this did not work for me. I also accidentally hit the delete all HealthMate data from Apple Health so now the stuff from before the sync issue is gone as well!

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