I've been using my watch for about 1 year now and never noticed any issues with it. But yesterday I noticed that my skin seems irritated/mildly burned exactly under the location of the watch's sensor. It's never happened before so I'm not sure why this may happened now. Has anyone else had a similar problem? Is the sensor the cause?
-
Official comment
Hello everyone,
Thanks for posting. I’m sorry that some of you get a skin reaction from your watches. Please know that we replied to a similar post here.
@sylvie.lafitte029: J’ai répondu à votre post ici, n’hésitez pas à aller consulter ma réponse.
Have a nice day,
Armelle, Withings Customer Service
Comment actions -
I had this happen too - specifically under the sensor. I’ve had my steel hr for years (and an activity pop before) but this issue only started happening this August. I am so baffled; I can’t figure out anything that I changed up. The rash lasts for a few days once I stop wearing the watch (which I do t want!)
-
I've only got my Steel HR in July, so just over 3 months ago.
I wasn't aware of any allergy but about a month ago, I've started to notice the skin drying under the watch (not the band!) and now I can see some light skin lesions! I've moved the watch up the arm but it would be good to have some feedback from Withings. I don't really want to stop using the watch! -
Subcutaneous redness followed by lesions and dry skin started after wearing the Steel HR Sport for about 14 months and the Samsung Fit I wore at night seems to cause the same thing. The problems went away when I wore a watch without HR monitoring. I've asked Withings if there is a way to deactivate the HR monitoring, so that I can continue to wear the watch, which I like in every other way.
-
Has anyone had a response about this?
It has also happened to me. Been wearing the watch since June no problem and in the last couple of months I have noticed the burn/ irritation.
It causes no pain but I would prefer my watch to not cause me burns and scaring.
I have worn a Fitbit with HR monitor before this for over 2 years and never had any issues -
See my post from about two weeks ago. I contacted customer support and learned that the watch uses photoplethysmography (PPG) to measure heart rate. From the internet, I learned that PPG uses infrared light and that aluminum completely blocks infrared light. So I cut out a small square of aluminum foil and taped it over the light using s slightly larger square of electrical tape. I've been wearing the watch for over a week now and the problem has not reoccured. Of course, you lose the HR function, but I didn't use it, anyway. I was going to share this and Sarah's post prompted me to go ahead.
-
Bonjour,
Je possède une scanwatch et celle-ci me provoque de grosses plaques d'eczéma, j'ai changé de bras pour les mesures et rebelote je ne peux plus la porter, de plus j'ai de plus en plus de fausses données, sur sommeil et bpm., je souhaite que le service client me joigne.
Merci pour votre réponse
Comments
13 comments
Post is closed for comments.