-
You can try contacting the Withings support team using this link https://support.withings.com/hc/en-us/requests/new.
-
I contacted support. They asked me to log in on another mobile device. I have new android phone so I signed in on my old phone and it has the correct weight to lose to reach goal weight. So I'm at a loss as to how to make it right on my new phone. I haven't received response on what to do next. In the meantime I'm disassociating scale, removing batteries, uninstalling/reinstalling app, rebooting phone. Will update if they give me a solution.
-
I contacted support. They asked me to log in on another mobile device. I have new android phone so I signed in on my old phone and it has the correct weight to lose to reach goal weight. So I'm at a loss as to how to make it right on my new phone. I haven't received response on what to do next. In the meantime I'm disassociating scale, removing batteries, uninstalling/reinstalling app, rebooting phone. Will update if they give me a solution.
-
Thanks for the updates, @kwilsonw. Odd that the app seems to work correctly on one phone but not another! I have noticed other issues, particularly in the "Latest measurements" where average heart rates, for example, can also be shown incorrectly. I'm running Android 11, but don't have an alternative device to test.
Latest version of Android app shows weight to lose same as target weight. e.g. 81 to lose to reach target of 81, when it should in fact be 24 to lose
Comments
8 comments
Please sign in to leave a comment.