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Weight target displayed as weight to lose

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    kwilsonw

    Duncan J Stokes,I'm having the same problem. Did you find solution? I've uninstalled reinstalled and it didnt fix problem.

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    duncanjstokes

    No, no solution as yet. Pretty sure it's a software bug.

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    kwilsonw

    Thanks! Did you contact support?

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    Zane

    You can try contacting the Withings support team using this link https://support.withings.com/hc/en-us/requests/new.

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    kwilsonw

    I contacted support. They asked me to log in on another mobile device. I have new android phone so I signed in on my old phone and it has the correct weight to lose to reach goal weight. So I'm at a loss as to how to make it right on my new phone. I haven't received response on what to do next. In the meantime I'm disassociating scale, removing batteries, uninstalling/reinstalling app, rebooting phone. Will update if they give me a solution.

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    kwilsonw

    I contacted support. They asked me to log in on another mobile device. I have new android phone so I signed in on my old phone and it has the correct weight to lose to reach goal weight. So I'm at a loss as to how to make it right on my new phone. I haven't received response on what to do next. In the meantime I'm disassociating scale, removing batteries, uninstalling/reinstalling app, rebooting phone. Will update if they give me a solution.

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    duncanjstokes

    Thanks for the updates, @kwilsonw. Odd that the app seems to work correctly on one phone but not another! I have noticed other issues, particularly in the "Latest measurements" where average heart rates, for example, can also be shown incorrectly. I'm running Android 11, but don't have an alternative device to test.

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    kwilsonw

    Support dropped the ball and nothing I did would correct it. But magically, the "weight to lose" is correct today.. However, now the app does not show my most recent weight, but yesterdays weight. Go figure!

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