Several issues with the Scanwatch

ScanWatch

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  • Official comments from Withings
    Chris From Withings

    Hello all,

     

    Thanks for sharing your experiences and providing feedback regarding heart rate monitoring on ScanWatch.

     

    Our developers are well aware of these issues and are working to steadily improve the accuracy with each firmware update. With that said, you can expect better performance with the next firmware update.

    There is no ETA at the moment, but please keep a lookout in the Health Mate app to be prompted to update your firmware in the coming weeks. 

     

    If you find you are getting drastically inaccurate HR readings, please open a ticket with our Support so we can troubleshoot your issue. 

     

    Happy posting,

    Chris

  • Gary W
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    For 1) try rebooting watch rather than factory reset (keep button pressed for 10 secs or so)
    My BT has been ok incidentally

    2) Yeah, think there is definitely an issue with HR showing as being too low

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  • alaabarazi
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    HR in this watch is terrible! Alot of _ _ bpm or close to 60bpm when the real is close to 170bpm

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  • Dario P
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    My cycling heart-rate tracking with the scanwatch is also significantly off, anyone else experience this?

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  • olivier
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    @dario.piccirillo Same issue for me.

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  • Bobby S
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    I have the same issue with the HR- tracking it's showing way to low when it should be much higher. 

    It can show closer to 60 BPM when it should be around 160-170.

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  • alaabarazi
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    Little sweat under the watch spoil the heart rate accuracy. When the HR is high, the probability of having more sweat is higher and  thus the accuracy is lower. The solution is to take your watch off then wipe off the sweat on your skin and wipe the sweat off from the sensors. 

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  • Gary W
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    Ensure the watch is 1cm from wrist bone, tighten it a little before exercising

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  • Bobby S
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    alaabarazi Thanks will try that. However, is the HR-monitor constantly showing the wrong BPM - my HR steel Nokia does not have that problem. However, the reading can drop sometimes in HR-Steel and it's way more accurate than the Scanwatch.
    I bought the Scanwatch hoping they would have a better HR-monitor reader - its now seems like it's on it way back in a return box.  It's a pity since I really like the size and the enhanced design in the Scanwatch. 

     

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  • Bobby S
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    Also - I have never got the ECG - function to work - the heart rate is jumping up and down and results always comes back as too Noisy even if I am following the instructions and sitting down calmly. The heartbeat in the live app is jumping or showing the wrong HR-rate (to high). Anyone who had a similar problem? 

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  • alaabarazi
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    Also hair under the watch may affect the readings specially if the hiar is dense. So I think keeping the watch dry, snug 1 cm above the wrist bone, and with no hair under the sensors will make the readings better. But this still doesn't reflect in good enough HR sensing for this watch. Its sensing does not last for long in high intensity exercise until the sweat build up again (around 15 to 30 minutes on average and sometimes more) so it's hit or mess depend how the sweat build up on your skin and your luck!

    This is not the case in some other fitness tracker. For example, Garmin Vivoactive 4 can measure your pulse under water while swimming. So does Huawei GT2 and Suunto.

     

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  • bergheanus
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    UPDATE More than 1 month of use and with the new software update

    After more than one month, and following the new software update, I have the following remarks:

    - most of the problems mentioned above have been solved

    - connection with the phone seems stable.

    Remaining issues:

    1/ Heart rate detection during workouts seems to have improved but appears to be still off

    2/ If the location function of the phone is turned off then the watch does not receive the messages/notifications anymore

    3/ Calories on the watch screen during the workouts are very low (eg 8 cal after 45 min of weight lifting) while the calories on the phone app are counted correctly. This is not handy if your training duration is based on the calories burned and you take the watch as a source.

    For the rest: I enjoy wearing the watch, I think the overal quality is very good and I find it a good value for money.

     

     

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  • John K
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    I like the watch (Scanwatch) but the HR monitor is really poor, I think the algorythm takes too few readings to be accurate, probably to save battery life!! Which is excellent in my case, but not at the cost of accuracy!!

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