WS-50 no longer syncing screen changes or able to get fat % or heart rate.

smithatlanta

September 22, 2020 14:43

Everything seemed to be working fine up until May when I added 3 people to my profile.

The scale comes up with fine and identifies me during the weight process, then it weighs me correctly, then goes to the heart rate screen and gives me a screen with a flashing x.

I then went through and took out the batteries for 15 minutes thinking a reset might fix it but it didn't.

I then went in and removed the heart rate and fat mass from the screen customization and did a blue tooth sync but it still comes up with the same weight screen, then the flashing heart rate screen, then the weight difference from the last reading screen then cuts off.

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onestreammins

October 18, 2020 18:34
there are hundreds of these types of comments and no one is getting responses from this company. We need to file a lawsuit against this company for not standing behind their products. At least file complaints to Consumer Affairs about this!
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arielnmike

November 16, 2020 16:44
I agree. I will no longer purchase or support Withings products if we can't fix what we currently have.

My scale also suddenly stopped recording fat %. It recognizes me fine, I get my weight and BMI, but all of a sudden, a couple of months ago, it stopped recording my body fat. What gives?
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iagfg2z3ig

January 23, 2021 00:27
Hi everyone, my scales were having this problem too and despite appearing clean I used a lint free cloth to clean the surface (the same on I use for my iPad). It worked a treat and now all is functioning as it should again!
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