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Steel HR Step screen not showing

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15 comments

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  • Official comment
    Avatar
    Soha

    Hello 

    An update for Health Mate is now available. Please update the app to restore the steps screen on your Steel HR. 

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  • Avatar
    online

    How come it is not showing ? Please provide more information !

    3
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  • Avatar
    ilse

    Yes, I have the same problem.This was also the main feature I was using.

    2
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  • Avatar
    jayhay676125

    I use the step count on the watch everyday.  It was present yesterday but today it has vanished and is not selectable on the screen customisation.  Please advise how this can be restored urgently.

    3
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  • Avatar
    isobelumwilson

    Me too. It vanished suddenly at lunch time and the screen customisation on the app is not working either ( and I have an 11 second running session). It is impossible to get through to Help as far as I can see. 

    1
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  • Avatar
    remanentjess

    I thought it was just me not seeing the steps screen. I don't see that option anymore to show in the 'customize screens' section. The whole point is to see that screen in the watch, instead of opening the app on the phone. Hope it's just a bug that they fix soon.

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  • Avatar
    amanda_pacey

    Mine too - suddenly disappeared from the watch abd not on customizable options in the app. I do now have a timer and stopwatch, so guessing that update has a bug in it which removed the stepper? Really want it back - it's what I use the most....

    0
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  • Avatar
    yupus

    make sure you have 5.1.2 of the app then logout and back in again.  Steps available to be added to phone again

     

    https://support.withings.com/hc/en-us/community/posts/360013419218-Steps-screen-disappeared

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  • Avatar
    ilse
    Unfortunately it is still not visible after updating and logging in again!
    The helpdesk has still not responded to my email.
    0
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    jayhay676125

    Thank you yupus - that has resolved the issue for me.

    0
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    julesbazza

    Yup, same here, very frustrating. I also sent an email yesterday, no response. Steps is one of the main features I use

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    julesbazza

    Yay, just logged out and in again, issue fixed....for now! :)

    0
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    paloma.mas

    Not fixed for me

    0
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    sabrinalian

    I have tried to log out and log back in with the latest version of the app on Android phone, still no steps option under screen customisation menu. The steps screen is completely gone on the ⌚ after the latest upgrade, what is going on? Anyone knows how to fix it?

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  • Avatar
    svrajagopalan

    Steel HR suddenly stopped displaying number of steps. Why?

    0
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