choose language

Deutsch Français 日本語 简体中文

Fatmass does no longer show

1

Comments

9 comments

Please sign in to leave a comment.

  • Avatar
    davidwat

    Same problem. I will text support.

    0
    Comment actions Permalink
  • Avatar
    joebrice

    I’ve had this issue for years. Support has little more than a cursory interest in addressing it.

    0
    Comment actions Permalink
  • Avatar
    jamesjfoley

    Same problem with me. Is there a fix?

    0
    Comment actions Permalink
  • Avatar
    davidwat

    This function returned after I replaced batteries.

    0
    Comment actions Permalink
  • Avatar
    markballou

    Same for me. Fat mass just recently failed to measure. Tried swapping batteries, resetting WiFi. No joy. Have written Customer Service, as they don't seem to monitor this forum at all. I'm hopeful for a reply and will post here if I learn anything.

    1
    Comment actions Permalink
  • Avatar
    gaya2b

    My scale won’t monitor my fat mass anymore. Did anyone hear back from customer service? Any solutions?

    1
    Comment actions Permalink
  • Avatar
    cait.petkovic

    Hi gaya2b - I exhausted all troubleshooting options with customer service and they declared it a "hardware issue" when they weren't able to resolve the issue. They ended up simply offering a 25% discount on a new set of scales as we were outside of the warranty period.

    Similar to davidwat mentioned, I did manage to get the fat mass back temporarily when I replaced the batteries, but it quickly went back to not appearing (literally at the next weigh-in). This makes me think it's not actually a "hardware issue" and the problem could be solved if Withings cared enough.

    1
    Comment actions Permalink
  • Avatar
    markballou

    Customer Service wasn't much help for me either. Caught a sale, and ended up replacing mine with one of their newer units. Not crazy about it. Build quality is not as good (aluminum body has been replaced with plastic), and the measurements seem somewhat random, compared to the original unit I had. Too bad. WiFi upload has been stable, and it still links automagically to my previous services though– So there's that.

    1
    Comment actions Permalink
  • Avatar
    gaya2b

    Apologies, I forgot to follow up with an update that my scale started to measure fat mass again once I re-synced it again

    0
    Comment actions Permalink
1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.