Fatmass does no longer show

Same problem. I will text support.

I’ve had this issue for years. Support has little more than a cursory interest in addressing it.

Same problem with me. Is there a fix?

This function returned after I replaced batteries.

Same for me. Fat mass just recently failed to measure. Tried swapping batteries, resetting WiFi. No joy. Have written Customer Service, as they don't seem to monitor this forum at all. I'm hopeful for a reply and will post here if I learn anything.

My scale won’t monitor my fat mass anymore. Did anyone hear back from customer service? Any solutions?

Hi gaya2b - I exhausted all troubleshooting options with customer service and they declared it a "hardware issue" when they weren't able to resolve the issue. They ended up simply offering a 25% discount on a new set of scales as we were outside of the warranty period.

Similar to davidwat mentioned, I did manage to get the fat mass back temporarily when I replaced the batteries, but it quickly went back to not appearing (literally at the next weigh-in). This makes me think it's not actually a "hardware issue" and the problem could be solved if Withings cared enough.

Customer Service wasn't much help for me either. Caught a sale, and ended up replacing mine with one of their newer units. Not crazy about it. Build quality is not as good (aluminum body has been replaced with plastic), and the measurements seem somewhat random, compared to the original unit I had. Too bad. WiFi upload has been stable, and it still links automagically to my previous services though– So there's that.

Apologies, I forgot to follow up with an update that my scale started to measure fat mass again once I re-synced it again