- Log out your account from the Health Mate app
- Uninstall the Health Mate app.
- Reboot the phone.
- Reinstall the app.
- Log back into your account.
Note that this community is supported by its members, not the Withings Support Team.
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.