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Health Mate not sharing data with Apple Health

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    jstone

    OK, I've resolved this issue by following this solution I found in a related forum posting. Everything is working fine now.

    Open Apple Health->Select the Profile icon on the top, right-hand side of the screen, select 'Apps,' and then select 'Health Mate'.
    Select 'Turn all Categories Off'
    Uninstall/Delete the Health Mate app (all of your Health Mate data will remain stored on our web servers)
    Restart your mobile device
    Reinstall Health Mate, and log in with your Health Mate credentials (your Health Mate data will be downloaded to the app)
    In the Health Mate app, select 'Profile.' From there, select the Apple Health logo (white background with a red heart)
    Select 'Turn All Categories On' (or manually select any metrics you wish to sync) and then select 'Allow' from the top right-hand side of the app.
    You should now see a green checkmark on the 'Health' icon in the Profile of the Health Mate app, and both apps will begin syncing again.
    So that Health Mate data is transferred to Apple Health, ensure that 'Background App Refresh' is enabled for the Health Mate app. To do this:

    Go to 'Settings' on your iOS device
    Select 'General'
    Select 'Background App Refresh'
    Ensure the slider to the right of 'Health Mate' is green
    Keep in mind that at present, lean mass, muscle mass, water mass, and bone mass do not sync with Apple Health.

     

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