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ECG Function Missing

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    m.sarah.wong

    I live in Hong Kong and the same happened to me. Please help.

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    alberto.papini

    Have you completed the configuration phase in Healthmate?

    There are two specific points for setting up ECG and oximetry.

    You have to press accept or ok a few times, only in this way the two functions appear in the app and watch menu

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    HaroldBoom

    Yeah I did the Oximerty and the Signs of AFib configuration but there is nothing for ECG

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    m.sarah.wong

    There is not even an “ECG “ allowing me to setup.

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    HaroldBoom

    So someone from the US on reddit received an EU watch and ECG works..... Why is Australia geoblocked??? The US FDA hasn't even approved the watch for use

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    ceejoh

    I’m in Australia. Got mine from the UK about two weeks ago and ECG has always worked fine. Can’t seem to upgrade to 1601 yet so still on 1471. 

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    nokia

    Did you check on your app > custom screens > that the options like ECG is enabled? Like the new respirantion feature released recently, it doens't autmatically appear on the watch. You have to enable / add via the app.

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    HaroldBoom

    yeah thats where I always check after each factory reset when I am trying different things.

    Good news though, Withings Support said there was a software issue and it should be fixed over the weekend and ECG should be available after another reset.

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    donna.macaulay

    Does anyone know if the ECG is available in Canada? It just launched here yesterday but I saw a tweet addressing the US customers saying that Canadians don't get ECG or Afib detection

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    csc.shahrill

    just received the much anticipated scanwatch. sadly I can't activate or see the ecg function. have rebooted 3 times ...sigh.. pla help

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    wraad

    I received my watch today in Holland and have the same issue, No ECG. Not visable in the tutorial or anywhere else. Last software update. Any suggestions? At this moment I don’t think it’s a good product if I read all the problems of other people with the ECG function...

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    nokia

    Never had any problems here (also Netherlands). Be sure to check if in the app ecg is checked in the configure screen in options. Or reinitialize factory setup of your watch and carefully allow ALL rights when asked. Especially for breathing and ECG. If you skip those rights it will never work.

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    wraad

    @nokia; thanks for your reply. The problem is that there is no ECG in the configure screen to be checked. I did many factory resets, still no option for ECG, it simply doesn’t exist. I think it’s a firmware problem but I can’t do anything about it. I probably have to return the watch.

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    HaroldBoom

    I have contacted Withings support and they confirmed it was a firmware issue. They said they should have a fix soon and to expect a firmware update

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    wraad

    After contacting Withings everything works OK on my watch now. I don't know what they did, but it works!

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