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74 comments

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  • Avatar
    ccaallen

    Nothing here in UK, still on version 1471 and Healthmate says it's up to date ☹️💤

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    alberto.papini

    Nothing here in IT.

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    tristan2002.13

    other people in germany got it but still not me

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    roland.egli

    Not in Switzerland - has anyone already information about fixed bugs and general improvements?

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    mb25

    Nothing in France :-(

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    marek.d2207

    other people in Poland got it but still not me. Maybe they update sequentially. I have had my watch for a few days

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    garystephenwright

    Looks like the watches are being updated randomly, probably using the MAC address or similar. Will just have to wait

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    altroff

    Hi, for me HM offers the update nicely, it starts the process and at random percentages it stops (max I got was 43%) and says "An unexpected error occurred. Please try again."

    Have tried approx 15 times by now :D

    Restarted the watch, restarted the app, the phone, so far nothing helped to get to the end.

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    thierry

    Not for mine in France (42/Black)

    I hope it will solve the bluetooth issue with my phone (SM_P205)

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    krzeminskirobert

    I’m in Poland and have received a notification about two days ago informing me that the update is available. Unfortunately, I wasn’t able to install the upgrade because my Healthmate app has started crashing every time the phone tries to sync with it. Running iphone 11 ios 13.5.1 and the newest Healthmate app. Very disappointed with this product on many levels.

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    klaus.wk

    I'im in norway and i got the new update on last wedensday,. Iphone 11 pro, ios 14.1, healt mate ver. 5.2, scanwatch ver 1601

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    carnerheim

    It's seems like people with ios gets it.

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    stephan.maertens

    Belgium, no update so far

    Cheers

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    gomeiwaku

    Ah, my app asked me to update it weeks ago- but I'd get redirected to the webpage of the play store, which would in turn redirect me to the play store app where no update is available.

    It's stopped asking for the update now, but I'm still at 1471. (Netherlands)

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    marcel.schifferle

    Update 1601 received in Switzerland,  Android Beta Programm (Version from 02.10.20)

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    tristan2002.13

    carnerheim no I don't

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    Qnapper

    It would appear that customer service is NOT this company strong point. An update should be for ALL and not some.

    I wanted a watch that was supported and working - working it might be supported it IS NOT.

    Wearing it less and less.

     
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    thierry

    @Qnapper,

    I agree the customer support is not the strongest point of Withings. That is a pitty, because it was. And because they are French, and I am too. The scanwatch is the 5th product I buy to them.

    I disagree with you, an upgrade could be progressive, and especially when you have devices and upgrade of firmware which could kill the device in case of specific conditions that the company can not test. In fact it is impossible to a company to test all the cases a user can be. Suppose that 30% of the devices could be killed, it is better to test it on 100 watches, than thousands of watches. They will have to send only 30 watches, and not many hundreds or thousends.

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    Qnapper

    thierry you point is not valid because the software update is NOT beta and therefore should be for ALL not some!!!! If it was Beta then yes and if you belonged to a "beta" group this would work.

    I love the look of the watch, but too many things are so wrong with the firmware that it can not be trusted. At least APPLE fix a problem or inform their customers what is happening. 

    Withings have failed with this watch and if I could get my money back I would.

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    fjavierpe

    I totally agree Qnapper. What Thierry says doesn't make any sense. If it's beta firmware, let the beta tester try it out. It is totally absurd that a new firmware is released and it works only for some people. Also, it is not even known what this update fixes. The company has very bad communication with its customers

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    carnerheim

    The support don't seems to care. I been waiting for a month for a solution for my Google fitness problem. Cant link Google to health mate. They just says that a technical team is working on it? I return my watch tomorrow.

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    Qnapper

    I wish I had read this before buying the watc:

    https://uk.trustpilot.com/review/www.withings.com

     
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    carnerheim

    I'm not surprised.

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    edwardbattistini

    What is going on Qnapper ? What are you guys so on edge? 

    I want to ask you a question: 

    Would you rather receive the update now and it breaks your watch or wait a bit longer and and fixes all your problems?

    It's important to remember that there are humans behind this company and products. And as much as we would want them to spend the time to chat with us here, I think it is more sensible for them to work on the update.

    I know it can be frustrating when something is not working well or how we expect but come on... 

    Lets keep the community positive and supportive.

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    Qnapper

    You Sir are missing the point.............. Put out an update BUT not for everyone or at least NOT EVERYONE can download it.

    That is MY POINT

    You state 'Lets keep the community positive and supportive' - great idea BUT they ARE NOT SUPPORTING the community. We the owners are the only ones who are talking to each other NOT the makers...................

     

     
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  • Avatar
    robert.eastman

    I purchased the watch while in the UK and I am back in the states.  I was able to update the firmware with no issue and it is not been released in the USA. Not sure why some of you would see the update and others do not.  I should have never seen the update if it was released gradually throughout the country.  I am not using a VPN either.

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  • Avatar
    thierry

    @Qnapper, and @fjavierpe

    I will not discuss about your points. You can have this position, it is legitimate.

    I just wanted to explain you the way company that distribute hardware often implement their change process, and I suppose that if you where at their position, you will implement also this process.

    Obviously, often, we have not the same point of view if we are at one position or the other.

    And this is your right to ask Withings to get back the watch and reimburse you.

     

    robert

    Are you talking of the update of the app or of the firmware :

    What is your os (Android or iOS) ?

    What is now the version of your app (on your phone) ?

    What is now the version of your watch ?

     

     

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    lupo50kindle

    Update auf 1601 in D heute. S 20. Bisher alles OK

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    thierry

    Update of my watch is starting...

    ... I will tell you if that has solved for me the bluetooth issue.

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    thierry

    The update is finished.

    But I just discovered that the app was updated before.

    I was this morning in version 5.2.1 of the app, and the upgrade of the watch was done with the version 5.2.2 of the app.

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