My husband changed the configuration of the WIFI routers. I thought updating the Body Cardio would be simple. However, it didn't show up in the app on my phone. I had an option to add it. I did the following.
My phone could connect to the scale with bluetooth.
I click install.
I select the WIFI router and provide the password.
I clicked "Connect."
I get the message "Configuring your device".
Then I get a message "Checking for update..."
Then I get a message "Configuring your Body Cardio Scale...".
That message quickly goes away.
I then get "Issue configuring your scale".
I have two buttons "Help" and "Next". The Help button seems disabled.
I click Next.
Immediately the scale displays "X Setup Failed".
The app displays instructions to set a weight goal.
I have gone through this process numerous times, with the same result.
I know it is not a case of not being able to connect to the WIFI. I intentionally gave the app a bad password and I get "Incorrect password" message and an option to choose a different network.