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Can't connect to WIFI after WIFI changed

Body Cardio
Written by robert

9 comments

My husband changed the configuration of the WIFI routers. I thought updating the Body Cardio would be simple. However, it didn't show up in the app on my phone. I had an option to add it. I did the following.

My phone could connect to the scale with bluetooth.
I click install.
I select the WIFI router and provide the password.
I clicked "Connect."
I get the message "Configuring your device".
Then I get a message "Checking for update..."
Then I get a message "Configuring your Body Cardio Scale...".
That message quickly goes away.
I then get "Issue configuring your scale".
I have two buttons "Help" and "Next". The Help button seems disabled.
I click Next.
Immediately the scale displays "X Setup Failed".
The app displays instructions to set a weight goal.

I have gone through this process numerous times, with the same result.

I know it is not a case of not being able to connect to the WIFI. I intentionally gave the app a bad password and I get "Incorrect password" message and an option to choose a different network.

 

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Comments

Date Votes
  • meggalarza7
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    I’m having the same issues

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  • Carolyn D
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    I have the same issue - has anyone had a resolution? I have emailed Withings today but no response of course

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  • Dan O
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    UGH.  having the same issue and it is NOT encouraging to see no response from any admin, here...

     

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  • froby.one
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    I guess that the scale is only working with wifi 2,4Ghz and not with 5Ghz. Try to desactivate the 5Ghz Feature in your Router.

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  • dragonflyne
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    Maybe they need to upgrade to accommodate 5G. If not this scale is useless & we should get a refund!

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  • leilers
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    I am trying to change WiFi and the setup fails.  at this point, i have tried several different routers from two different ISP’s, its failing each time,  Did a factory reset, on firmware 2101, still have issues.

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  • stephen.lorefice
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    go to bluetooth > select the scale > forget this device.  This allows me to do setup, but I still can't get my wifi be discovered.

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  • david.hills
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    Me too. I have Body Cardio and Netgear Nighthawk AX8 router. That router is set up in Smart Connect mode to support both 2.4GHz and 5Ghz and has successfully connected to other devices that only support 2.4GHz, eg a Brother MFC printer. I have just raised an official support request so will report back if they can solve or confirm there is no solution.

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  • david.hills
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    Update from my case: The support call to Withings only suggested restarts and factory reset of the scales, which didn't fix. In the end for me a cold reboot (turn off and unplug power for 30s) of the Netgear router fixed it.

    On the way to this I tried setting up the router with Smart Connect turned off and different names for the 2.4GHz and 5GHz. That seemed to fix it for my Amazon Kindle Paperwhite, but in fact after the reboot all my devices including Kindle and Body Cardio worked with Smart Connect turned on.

    Hope this might help some of you. At least it proves Body Cardio can work with a modern dual band WiFi 6 router.

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