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Steps not synced from Google Fit

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  • Avatar
    coojo

    Experiencing same issue!

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    Alvaro

    Hi marcinswol coojo,

    Sorry to read of the issue you have had with syncing your steps with Google Fit, we have just recently released an app update (5.2.4) for Health Mate Android that is intended to resolve the issue you are experiencing. Please update to the latest version and let us know if you continue to resolve the issue. 

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  • Avatar
    marcinswol

    Hello. I have updated the app but the issue still persists.

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    olymay

    I am having the same issue. No steps have been imported from Google Fit since 28th October.

     

    I am using Heath Mate app version 5.2.4 and I have even tried clearing the cache from both Health Mate and Google Fit, as well as deactivating the link and re-linking.

     

    Nothing seems to work.

     

    For info, in the screen that allows to select what is imported from and exported to Google Fit, I can turn everything ON except to Import Steps. This will briefly turn on and then turn itself off again.

     

    This is definitely an issue with the Health Mate app and needs to be sorted.

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    fellous.benjamin

    Hello,
    They update the support page with a troubleshoot. Works for me now.
    https://support.withings.com/hc/en-us/articles/360015193818-Partner-Apps-I-m-having-issues-syncing-my-Google-Fit-account-to-Health-Mate-What-should-I-do-

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    olymay

    fellous.benjamin  I have followed those instructions and it has not solved the issue for me. I have even tried completely uninstalling Health Mate (HM) and still no joy.

    It did resolve the issue of data not syncing from HM to Google Fit (GF), but steps will not import from GF into HM.

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    olymay

    Alvaro it has all gone quiet from Withings yet there are still many people suffering with this issue. We have tried the solution posted in support and is does NOT fix the problem.

    Can somebody from Withings please provide the following pieces of information as a matter of urgency:

    1 - Withings acknowledge this as a serious problem in the Health Mate app.

    2 - Withings confirm that they are working to resolves the issue.

    3 - Withings to provide an EAT for the fix. And finally,

    4 - Withings to apologise to all customers suffering with this issue.

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    marcinswol

    I have sent an email to withings  via website. Withings moderators do not read the support forum.

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    olymay

    marcinswol  great stuff! what email address did you send to? maybe we can all spam that email with requests for a fix, maybe they will get the hint.

    you say support do not read these forums? that would be very disappointing and very unusual for a company such as this. therefore, there are either reading them and do not care, or do not care enough to read them.

    Withings, please sort this out.

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    marcinswol

    olymay There is contact us section on the withings website with option "send us email". Unfortunately not email address  just contact form.

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  • Avatar
    olymay

    Health Mate app on my phone updated this morning (5.2.5) and it appears to have fixed the issue. My steps have synced from Google Fit to Health Mate (including al of the missing days!).

    Thank you Withings.

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  • Avatar
    mbmclaughlin

    I also have the same issue. Google fit is importing health mate data, but it isn't working the other way. So if I spend an hour tracking a workout in Google fit (because health mate's activity types are too few), HM doesn't import the data and uses its own l, which is usually wrong.

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