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Thermo stopped displaying names

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  • Avatar
    lesta67

    I have that EXACT same issue.  Until this morning, it worked as expected  Today, it does not.

    I also tried removing the batteries, reinstalling the Thermo app, deleting and re-adding the device and going through the update/setup process several times and it does not correct the issue.  My measurements still appear in both the Thermo and Withings Health Mate apps.  What happened?  WITHINGS PLEASE HELP!

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    cdharris

    My Thermo stopped displaying my user name today. It will display the other 2 family members if I keep swiping, but it is blank where my name should be. If I click the button on the blank, the reading is assigned to my name. How do I get it to start displaying my name again?

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    chas.hooge

    Same here. Where the name should display is a blank. Interestingly, not every name has disappeared.

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    mgilbir

    Same here 😔

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    rdalger

    Glad I'm not alone. Coincidently, there was an update to the Health Mate app yesterday and my thermo hasn't worked since.

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    r.grandmaison

    I'm having the same problem with my BPM Connect. It used to display the names based on the users on the Healthmate apps we have on our families devices. However, now it ONLY shows me GUEST...GUEST...GUEST...GUEST and will not allow me to hold the button down to switch to a different user to assign the reading to.

    I'm guessing, since you are all having the same kind of issue today, it has to do with WITHINGS's database/website.

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    jimmy.ackroyd

    My thermo started this a few days ago and my bpm has started doing the same today. Also having issues with the thermo updating the app.

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    bernhardbamberger

    Thermo:

    Das gleiche Problem, es wird von 2 hinterlegten Namen nur noch einer angezeigt, beim Wechseln durch Wischen zu dem 2. Namen zeigt das Display keinen Namen wehr an. 

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    donald.beaton

    I am another person with the same issue. Screen goes blank when I scroll up for my name. However if I tap where my name should have been displayed, the measurement is associated to me in the Thermo app

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    withings

    Same issue for me ! 

    Annoying bug espacially during the COVID period.

    Please fix quickly !!!

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    roby2037

    Same issue here!

    Most probably related to the recently update iOS App Health Mate version 5.2.2, nothing else has changed.

    Main app never updated for over a year, and now during the transition to Health Mate you have created an incident.

    Honestly I'm little bit frustrated.

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    rsm1101

    Same

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    peptalk1

    +1

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    rick.longbrake

    Yes, I have the same issue.  Just started this morning. 

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    christer.lindgren

    Ditto: no name display on unit. A reply from the “support team” would seem in place... :(

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    accounts

    Same here, both my Thermo & BPM cuff are both not displaying names. Before I saw this post, I completely reset my Thermo (6 clicks + 5 clicks) deleted the app and removed from my phones Bluetooth list... also replaced the batteries which suggested 55%. Nothing appears to work.

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    dhondt.patrice

    idem depuis deux Jours, jai perdu 2 nom sur les 6 

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    per4merkc

    Same issues here.  Just submitted a support email.

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    wgumaa

    Same issue here. Seems to have appeared when the healthmate app was updated 2 days ago for iOS. Also sent a support mail but so far no response.  

    3 users and all are blank now! 

    Please upvote the first post so it raises awareness of the issue! 

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    fbharris3

    Same

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    briankorbell

    Same issue. Removed device and set back up, no change; Names still missing. 

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  • Avatar
    lars

    Hallo,

    wir haben das gleiche Problem. Seit gestern funktioniert es nicht mehr. Es werden keine Namen beim Wischen angezeigt.

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    smeg19

    Same issue, upvoted any word from support??

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  • Avatar
    dhondt.patrice

    réponse du support :

    George (Withings)

    12 nov. 2020 à 17:54 UTC+1

    Bonjour Madame, Monsieur,

    Je vous remercie de nous avoir contactés. Je suis navré d'apprendre que votre Thermo n'affiche plus le nom de l'utilisateur sur l'écran tactile.

    Sachez que notre équipe de développement est au courant de cette situation et travaille actuellement à une mise à jour afin de corriger ce défaut.

    Veuillez-nous excuser pour la gêne occasionnée et je vous remercie de votre compréhension.

    Je reste à votre disposition pour toute autre information si besoin et vous souhaite une belle journée !

    Cordialement,

    George

    Service Client | Withings

     

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    roby2037

    Hey George are you kidding us or what?

    Not even the effort to put your text on google translator.

    This is totally unacceptable for a company that sells its products all over the world.

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    wwautlet

    I'm having the same problem, it takes the temperature but does not display my name. It just happen 2 days ago to me. When I tap where my name would be it just tells me the temps it has recorded for me. It's still recording data to my iPhone. Any clues yet?

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    wwautlet

    George from withing said: 

    They understand there is an issue and they are working on it

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    ceashton

    One of three names has stopped displaying. Come on Withings, I response would be appreciated on this thread.

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    cdharris

    Reminds me of when Withings tried to change over to the Nokia app and all our old data disappeared and the Nokia app would not work, etc.  They failed to make sure any of that worked before releasing it on the public.  This is another such problem, though maybe not as serious.

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    colonelmarquand

    This also started happening with me on Wednesday 11th of November, and I’ve also emailed support and am now awaiting a reply.

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