choose language

Deutsch Français 日本語 简体中文

terrible customer support




Please sign in to leave a comment.

  • Avatar

    I've been left hanging for weeks for an issue that could have been resolved in seconds. Support is atrocious, they simply cut n paste 'solutions' and then take 2-4 days in between comments to even respond. I'm sending my issue to their CEO via a public LinkedIn post.

    I've just had it with trying to get any other form of attention. I'd rather publicize this everywhere to deter other potential buyers than get the watch fixed now. Absolutely appalling. It's bordering on contemptuous. 

    The current CEO was formerly in charge of customer service so I expect little but at least the whole thread will highlight the mess this aspect of the company is in. 

    You may wish to try the same approach. Mathieu Letombe:

    Comment actions Permalink
  • Avatar

    So said to see. The devices have such promise. I’d paid extra to get better customer service.

    Comment actions Permalink
  • Avatar

    I went from Fitbit to withings hr steel sport.  And found the watch worked well till it broke.  I’ve been working with support for several weeks without a resolution.  Fitbit would have replaced my tracker weeks ago.  Withings support is not there to assist but to prolong the issue.  I’ve done everything support has requested and now I don’t get any response from them.  It’s no wonder why Nokia cut them loose their product support is horrendous and their ability to back the warranty is even worse.  Save your time and money don’t buy a withings watch. 

    Comment actions Permalink
  • Avatar

    exactly the same - it's now nearly 6 months where they sent me the wrong replacement watch then blamed it on me. After another month they sent me a form to say I could order again but it was exactly the same mistake. I used LinkedIn InMail to the CEO, no response, I used Facebook to open another query - again response takes at least a week - now I am constantly emailing them and posting on social media just how non-exisitent their support it - shameful. Agreed Fitbit would send you a new tracker and also probably upgrade for all the nonsense! Who else has had the same????????????

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.