BMP+ device dead?

anna.mickols

December 18, 2020 12:00

After switching to a new iphone the BPM+ is completely dead. The led lamp does not light and the device is completely dead even after trying a hard reset by pressing the button for 6 seconds. I have replaced all batteries without any effect. Is there anything else I can do?

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Zane

December 24, 2020 06:59
I also had the same problem and I contacted their support team. They advised me to remove the batteries from the monitor, clean the battery contacts using a cotton swab moistened with rubbing alcohol, and use a dry cotton swab to remove any residue. After these steps, try again to replace the batteries of your BPM+. You can follow the steps outlined in this article to do that https://support.withings.com/hc/en-us/articles/115009124367.
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