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Heath Mate not syncing all items with Apple Health

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  • Avatar
    gbigmore

    I have this problem too.

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    gertsch66

    and another +1

    even though all permissions are set correctly it is shown as "inactive" in the blood pressure settings in the Apple Health app. Even the latest 5.3.1 unfortunately did NOT solve the problem ... Withings support has not yet answered ...

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    verough

    Same here.

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    cheesy.keenan

    My issue is with weight data but it’s the same problem; permissions are correct and have tried uninstalling/ reinstalling etc. Happened after update. December 5th is last weight data healthmate displays. Reported via email but slow response and no resolution to date

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    cheesy.keenan

    My issue is with weight data from Apple health but it’s the same problem; permissions are correct and have tried uninstalling/ reinstalling etc. Happened after update. December 5th is last weight data healthmate displays. Reported via email but slow response and no resolution to date

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    gertsch66

    strange update: I just realized, that suddenly the data are syncing again ...

    Only data from Dec 8th and Dec 9th (whole day) and Dec 10th (morning) are still missing

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    cheesy.keenan

    That’s good news for you gertsch66. Maybe there’s hope for us! Did you do anything specific that you can think of?

    Mine is still stuck on December 5. I’m not getting prompt support or acknowledgment from customer support either. I’ve deleted and reinstalled umpteen times, linked and unlinked, shutdown and restarted. I hit my goal weight on one day too (but it bounced up again next day grrr). Just want my data to sync...

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    gertsch66

    @cheesy.keenan: nope I didn't do anything ... just had a look at the Apple Health app this morning to be surprised that the latest synced data suddenly appeared ...

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    nicola_favero

    Same issue here: stuck on December 5th 

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    chriskoh

    Mine is blood pressure readings from Apple Health App which is still stuck since 5 December . Hope they fix it soon

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    chriskoh

    Mine is blood pressure readings from Apple Health App which is still stuck since 5 December . Hope they fix it soon

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    t42robert

    My weight data is not coming across from the Apple Health App. I believe it’s data from a third party app (in this case EufyLife) that’s not syncing. If I add data myself into Apple Health it syncs the manually entered data. However if the data comes from a third party app into Apple Health, it does not sync it.

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    cheesy.keenan

    T42robert that’s interesting and I think v relavent. I record my weight in zoom and before Dec 5 everything synced ok.

    I can see my zoom data in Apple health but it’s not coming through to healthmate. Anyway, I think you may be onto something with the 3rd party.

    Have you also notified support?

    I hope this can be fixed soon. It’s been dragging on a bit.

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    artemsmikh

    @cheesy.keenan I have the same issue with weight. Suddenly it has stopped syncing with Apple Health. New weight data is presented in Apple Health App (it is coming from another app which is connected to a smart scale) and is syncing with all other fitness apps (MyFitnessPal, Strava, etc) and only HealthMate app doesn’t have it. The last synced chunk of weight data was on October 31

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    michele.depaola

    Same issue with blood pressure

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    msackeygh

    I have this very same problem too. In my situation, Health Mate is not reliably reading data from the Weight, body fat, BMI categories of the native Health app.

    Here’s my scenario:

    Using the Shortcut app, I’ve developed a “program” that I use to log my weight, body fat %, and bmi. It’s easier than having to hunt through the Health app categories each time. I’m able to successfully use this method to log my data in the native-Health app. Health Mate has permission to read and write all categories that it wants. However, it hasn’t read this morning’s body weight/bmi/fat % measurment. For some reason, it did read yesterday’s measurment when I added it yesterday.

    If there were a way to manually force sync, that would be great.

    I’ve written to Support. Hopefully we get a response.

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    artemsmikh

    They also won’t answer to my support ticket. I am very unhappy of such a bad support

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    cheesy.keenan

    I periodically get acknowledged on my support ticket and finally was told it had been passed to a technical team but evidently it isn’t being taken seriously (or maybe it is, it’s hard to fix and they are being crap with comms). I suspect this issue is at the back of a queue somewhere. It isn’t good enough.

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    artemsmikh

    @cheesy.keenan let's hope it will get fixed eventually...

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    t42robert

    Just an update to my earlier post. I lodged a ticket with Withings 2 weeks ago about this issue (request no 1523534)

    Specifically:
    1) All data created or manually entered into Apple Health is being synced from Apple Health app to Health Mate. 
    2) However any data originating from a third App (in my case Eufylife weight data) synced to Apple health is not subsequently syncing to Health Mate.
    I believe the problem started with update to iOS is 14.3 or upgrading Health Mate to Version 5.3.2.
     
    As of the 13th January 2021 Withings Support have escalated the problem to their 'specialist team', but I have not heard anything since.
    I suggest that anyone reporting the problem Withings quote that they are having the same problem as reported in support request number 1523534.

     

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    pacampbell582

    My BP data stopped syncing from the Apple Health App on 12/4/20 as well.  Any response as to when this will be fixed?  Will we be able to capture all readings from 12/5/20 to the present?

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    t42robert

    Hi pacampbell582.
    The Customer support rep told me that “...only the last two weeks of data will be imported”. Note that you have to manually invoke syncing (I.e you have to go into the Health Mate app to start the syncing process). This is consistent with what I observe.
    However, he also said that “...., we only import steps and heart rate from the Apple Health.” which we know is not true as it also imports height, weight as well as others.  I think he’s mixing import with export.
    In short, no it won’t capture any data more than 2 week old.

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    gbigmore

    iOS version 5.3.3 seems to have fixed the problem.

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    cheesy.keenan

    Interesting. I’m still on 5.3.2 and can’t see the update but I’ll keep an eye out. Sounds hopeful

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    nicola_favero

    Just updated to version 5.3.3: blood pressure not yet synching. Looking for a workaround ... 

     

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    artemsmikh

    @gbigmore finally! It is working for me as well.

    For sync to be working in 5.3.3 I had to do these steps:

    1) Update Health Mate to 5.3.3

    2) Go to Apple Health -> My picture at the top right corver -> Apps -> Health Mate -> Turn off all

    3) Delete Health Mate from the iPhone (not just from the Home Screen)

    4) Reinstall Helth Mate from the App Store and log in to my account

    5) In the app give access to Apple Health again (or do it like in step 2 but turn on instead)

    And it is working now!

    Not sure if any of these steps is neccesary, but it is what I did to make it work.

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    nicola_favero

    Yess!!! 

    1) Update to 5.3.3

    2) Delete the App

    3) Reinstall (giving complete access do Apple Health again)

    And now it's working 

     

     

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