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Orders still haven't arrived

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sae
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Hi,

I've made two orders in November 2020 and none of them arrived. Could you follow up on my orders as soon as possible? I need them by next week. If you guys lost
them in the mail could you re-send them?

Please advise.


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Ordered on November 25, 2020
Order #M7259788
Withings BPM Connect2EUR199.90
Withings ScanWatch 42mm Black1EUR299.95
Withings Leather Wristband 20mm Black & Silver1EUR49.95
Grand Total (Excl.Tax)EUR383.23
Grand Total (Incl.Tax)EUR459.87

Ordered on November 27, 2020
Order #M7260954
Withings Pulse HR1EUR99.95
Withings Curved Leather Wristband18mm Dark Brown & Silver1EUR49.95
Grand Total (Excl.Tax)EUR83.28
Grand Total (Incl.Tax)EUR99.94

 

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  • Avatar
    jack.dermody

    Mine hasn't arrived either...

    Order #M7262606

     

    Shipment seems to be stuck in France for two weeks... 

     

    What can I do?

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  • Avatar
    jack.dermody

    Tried ringing there courier and the only speak French... And then just hung up on me...

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  • Avatar
    barrett.gary
    • Edited

    Hey everyone,

    I had same issue and I used the "Send us an email" option at the following webpage to submit a support request to Withings and after 3 working days they did contact me back and seem to have sorted out my delivery problem. Tracking shows my order is on the move again. I suggest you do same. Maybe they are a bit overwhelmed at the moment because of the black friday orders, so be patient and allow them 3 or 4 working days to respond: 

    https://support.withings.com/hc/fr/requests/new#_from_cat_200118237_from_sec_200513748

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  • Avatar
    laurent.mazieres
    • Edited

    Hello. Same delivery issue on my side.

    Ordered on december 12th.

    And still no answer after 2 emails.

    Better to buy other brand.

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