choose language

Deutsch Français 日本語 简体中文

Orders still haven't arrived

0

Comments

4 comments

Please sign in to leave a comment.

  • Avatar
    jack.dermody

    Mine hasn't arrived either...

    Order #M7262606

     

    Shipment seems to be stuck in France for two weeks... 

     

    What can I do?

    0
    Comment actions Permalink
  • Avatar
    jack.dermody

    Tried ringing there courier and the only speak French... And then just hung up on me...

    0
    Comment actions Permalink
  • Avatar
    barrett.gary

    Hey everyone,

    I had same issue and I used the "Send us an email" option at the following webpage to submit a support request to Withings and after 3 working days they did contact me back and seem to have sorted out my delivery problem. Tracking shows my order is on the move again. I suggest you do same. Maybe they are a bit overwhelmed at the moment because of the black friday orders, so be patient and allow them 3 or 4 working days to respond: 

    https://support.withings.com/hc/fr/requests/new#_from_cat_200118237_from_sec_200513748

    1
    Comment actions Permalink
  • Avatar
    laurent.mazieres

    Hello. Same delivery issue on my side.

    Ordered on december 12th.

    And still no answer after 2 emails.

    Better to buy other brand.

    0
    Comment actions Permalink
0

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.