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Steel HR connectivity problem

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    stuart.dingle

    I am having same problem and have been battling with withing support for over a month to find out what is wrong. All they tell me to do is reset and try again and make sure various settings are turned on. I've told them I've tried this a million times and the phone just looses connection every time I go more than 2 meters away and won't reconnect. AAAAGGGGGGHHHHHHH

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    kissjegi

    :((((

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    camilla.osterberg

    Does Bluetooth work for your other gadgets? Sometimes it’s just Bluetooth that’s stupid, but a month seem like a long period of time.

    Have you tried reset the Bluetooth too? Forget device and then reconnect it.

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    kissjegi

    Yes, I tried resetting the bluetooth, too. Telling the truth nowadays I have less problems with it.

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    stuart.dingle

    I think they are aware but are not admitting. They said they are waiting for a software update but when I ask if it will resolve the auto re-connection error they don't tell me when it will be rolled out or if it will fix it

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    stuart.dingle

    I have also tried forgetting device. Bluetooth works on all other devices no problem :-(

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    linkerik01

    I have the same problem. My watch is always loose connection with phone. (MI MIX 2S).

    I tried everything. My phone working with other devices good.

    If you find a solution, please help.

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    stuart.dingle

    I have been told by Withings-

    'I would like to share that our new firmware which will resolve the problems you are having with your notifications will be released this month of January'

    1 week to go!!!!

     

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    kirgui

    I have the same problem, the watch is not reconnecting without opening the app.

    The extra info I can give is that blueetooth connection with the cell (iPhone SE 2020) is working well. I mean, if I open the bluetooth menu (in Cellphone Configuration) the "Steel HR 9B" is connected but when I check inside the Health Mate app, the watch is not connected inside "Devices". It's clear that there is an internal problem between app and cellphone as the watch-cellphone reconnection is working properly well.

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