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It will not charge

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    kai.furmans

    Same here

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    Zane

    Have you tried reaching out to the Withings support team? You can contact them using this link https://support.withings.com/hc/en-us/requests/new.

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    mircea.popp

    Same here on a brand new one

    What is funny: Withings support is sending me to the forum to find a solution, and people on the forum are sending me to support

    You need to love the dissonance

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    mircea.popp

    snorri kai.furmans
    If you solved the charging issue, ca you plese share the solution ? 

    Thanks

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    wlr0309

    I'm not sure which step did the trick, but I got my watch (Steel HR) working again! I had the watch packed in the box while I did some moving and when I came back/switched back to the Steel HR, the screen was showing '0% Battery.' I charged for days, did the factory reset multiple times, but nothing worked. I read through several of these forums concerning the issue I was having. 

    I started by purchasing a new charging block. I read on the Withings website that the charging cable needed to be 60mA at minimum. I thought, perhaps getting the charging blocks mixed up during the move was the problem. Well, there was no difference yesterday, the screen still showed 0%. I woke this morning and the screen showed 0%. Upon messing with it, the screen would toggle between an X and a picture of the bluetooth sign in a phone. 

    This is what I did . . . 

    There was a forum that said you needed to disconnect and reconnect the bluetooth. I went into the Healthmate app and clicked "Dissociate this Product".

    If you can get your watch to display Factory Reset, I discovered that you can toggle through and set the phone to Demo mode. I set the watch to demo mode. Well, then I could not figure out how to exit demo mode. I read a forum to hold down the button. It was in this time when I couldn't exit demo mode, that I realized, "Oh, I bet I was suppose to disconnect the watch from my phone bluetooth and not the Healthmate app!" I went to my phone settings and clicked "Forget Device". Then I tried to re-establish the bluetooth connecting, it could not find the watch. I went back to trying to exit demo mode, held down the button for 10+ seconds and it would go back to the Jea 1(which I assumed was January 1, for some other language). I think I tried this maybe three times and then MAGIC happened!! The screen toggled to the HR, pedometer, etc settings . . . and I got excited, but it was in demo mode. Still, I had not been able to get to or see those functions/screens for more than four days while I had been trying to fix this watch. I think I did what was needed to exit demo mode. I went back to my phone bluetooth settings and BAM . . . it connected the device!!! I went to the Healthmate app and added my device. It actually pulled up my old/past info, weight, sleep info! I was excited because I thought it would be gone after I dissociated the device. 

    Anyways, once my phone and watch were bluetooth connected, the hands on my watch moved to the correct time and I knew I had made progress. 

    When I tell you, I am so happy, I mean it. I just ordered a new watch last night (I purchased mine in 2019 so its out of warranty). I ordered replacement batteries from amazon to be delivered in two days, and I bought that charging block yesterday evening. 

    I don't know what did the trick, but I really hope this helps! I read through all these related forums and there was no solution. I hope this will help someone get their watch functioning again. 

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