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Vitality points for 60% max heart rate

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    lstock29

    I got a Withings Steel HR a couple of weeks ago, and have the same problem. Always earned these points with my Garmin device I had previously. I queried it with Vitality yesterday and they replied to say they only award points for steps with Withings devices. I am a bit disappointed as I would have chosen a different watch if I’d known this. The FAQs on the Withings troubleshooting page in the Vitality Member Zone seem to imply that the activity points could be earned. https://www.vitality.co.uk/support/activity-trackers/withings/troubleshooting/

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    cath_a_thompson

    That is really disappointing because it clearly states about the 30 min workout as you say.  I am guessing that Withings would ultimately need to review their connection if they aren't actually pushing through that level of data.  Mine was bought as a gift so that I had a less rugged activity watch, so my husband is now not impressed that the information is misleading.

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    anthony_7787

    I brought a withings in May and am also having this issue wear the wifes garmin at the same time she gets the points i get nothing. The help page is awful as my activitys show in the health app i've unlinked and linked and still get nothing.

     

    Has anyone actually managed to get activity points??

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    lstock29

    No, I was told by Vitality that they only award points for steps, not for activities, if you use a Withings device.  I bought the Withings to replace my Garmin, as it was running out of charge after a day’s use.  Have gone back to the Garmin now (and just charge it every day), so that I can continue to earn activity points.  The step count on my Garmin seems to be a lot different to the Withings too.  I tried wearing both for comparison, and the Withings step count was about 2,000 steps less than the Garmin one on average each day. Shame that it wasn’t made clear on the Vitality website at the time that I bought my Withings watch that you couldn’t earn activity points, otherwise I wouldn’t have bought it.  It looks nice, but not much use if I can’t use it to earn activity points!

     

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    cath_a_thompson

    I just wear the watch for the time and then continue to wear my small fitbit on the other wrist.  It is annoying as the watch looks great, but if it doesn't deliver then it is frustrating.  My husband bought this as a gift for me so I really wanted it to be the perfect replacement, which sadly it didn't turn out to be.

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    slavka.craig

    I've got the same issue - I had to replace my Garmin as I took an allergic reaction to it so I replaced it with Withings Steel HR. I liked the looks, the app is decent, it does everything I wanted it to. And looks like a normal watch and I can wear a leather strap also.
    But.
    I wasn't aware about the issue with activity tracking either - that Vitality only accepts steps from Withings.
    Till recently I'd just sent my activity screenshots from the Healthmate app and got points that way. Only to be recently rejected. I made a complaint and was told that it was a mistake on Vitality's end and I shouldn't have been given any points.
    And was basically advised to buy a new activity tracker. You can imagine that went down like a lead balloon on my end.
    As an active and fit person, this was more than disappointing.
    I told Vitality it would be useful if this information was made much clearer on their website as I wouldn't have bought Withings otherwise.
    Or even have a page with different activity trackers and their summaries what metric is accepted or not (e.g. they told me for Apple Watch they'd accept only steps and heart rate).
    My understanding from the communication with Vitality is that it's the agreement they have with Withings.
    I've contacted Withings to ask whether they'd look into this and perhaps renegotiate.
    I will keep you posted what they say.

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    anthony_7787

    This was the response I hot from vitality: It's not something we're looking into accepting, Anthony. We only have the permissions in place to accept step data from Withings. If this is to change, then we'll be sure to communicate this via the Member Zone. There's various other devices which we accept activity data from, such as Garmin, Polar, Fitbit, Samsung and Apple Watch. - Abby

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