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Sleep data totally wrong new watch

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    Soha

    Hello,

    While we await the highly anticipated enhancements to our sleep tracking system which was the winner of our poll; we are happy to share a quick piece about how the watch tracks sleep stages. 

    The sleep stages (e.g. light and deep) are measured based on wrist movement.

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    mattsea

    Wow, that’s pretty bad. I find mine fails to detect some wake ups (where I remain in bed, but awake) but nothing on that level. Maybe a defective unit?

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    k.milburn1962

    this might be a red hearing but try looking at something on the watch and app a few times around 8pm and before  going to bed to wake the electronics up. mine is similar says i go to bed at 8pm but its actually about 11:30pm - tried it myself but its still hit and miss.good luck. wake ups are generally fine !!!

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    k.milburn1962

    just a update. support recommended that i sync the watch at bed time and when waking up. It appears to have sorted the early to bed miss recording !! (wake up hasn't been a problem). hope this helps

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    kolbhr

    I’m having trouble finding how to sync on demand. It seems to sync on the intrinsic auto schedule but how do I sync

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    k.milburn1962

    Automatic syncing

    Background synchronizations allow you to automatically sync your data as long as your Bluetooth is enabled. They occur when:

    • You have taken more than 1,000 steps since the last sync
    • You have reached your daily steps objective
    • More than 6 hours have passed since the last sync took place

    Manual syncing

    All you have to do to sync your data is open the Health Mate app. When you do so, your ScanWatch automatically syncs your data with the app. Make sure your ScanWatch is close enough to your iOS or Android device and that the Bluetooth is activated on your device or you will not be able to synchronize your data.

    Your ScanWatch has limited memory. Make sure you open the app regularly so that you do not lose any of your data.

     

    BUT I OPEN THE HEALTH MATE APP.

    TAP DEVICES

    TAP STTINGS

    TAP CUSTOMIZE SCREENS

    THEN TAP BACK KEY TO CANCEL

    you should see it syncing

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    xandoamaggie

    I’ve been having issues with mine since September.  Loads of issues, one being sleep.  If you sit with movement being just reading, using remote bit of shuffle it will think you are asleep.  My main moan is on a morning, I obviously get out of bed, bathroom downstairs, garden with dog, set coffe machine away, into lounge putty on.  Back into kitchen make coffee, back to watch news sitting down. Try to sync watch to log the 100 or so steps, continue to get it to sync steps, sleep is already synced. Back and up and down stairs, all the while attempting to sync. I then check emails still syncing, then bang zero steps and asleep. It may do this up to five times. Before it realises I am actually up.  I have to edit it.   This goes on for days at a time.  I’m told there is nothing wrong with it.  The algorithm for steps doesn’t acknowledge steps taken while pushing, pram trolley etc, or while carrying something.  It’s set up to not make any errors in logging movements that aren’t steps. So in my experience it only logs about one third.  I can do 90 steps it will log from zero to 25 of them.  Apparently it’s harder for it to log steps indoors.  I’ve found by trial and error if I bang my feet and swing my arms it will log more steps.   Eg today my Fitbit has logged 2900 (I know it over counts if you swing your arms while standing) scan watch 800 as I’ve been shopping and use a trolley.  I have been in constant touch and I am told this is what it should do. If the blurb had said sleep is only accurate if you don’t sit still for any time.  Also to make sure steps are accurate, it will ignore any that it’s unsure about that includes carrying or pushing.  I think I’ve got a dud, they said initially that they were improving the algorithms so I gave the benefit of the doubt. Wish I’d sent it back. It’s no good with stair either but not bothered about that.  Not to mention I occasionally have a bike ride logged. I don’t even have a bike. Not bothered about that but it all adds up to lack of relying on it for the health logging I bought it for.  Anyone else have so many problems. I’m lucky if I get one accurate sleep reading in a week.  

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