Refus remboursement / Réclamation

eric_herve

January 25, 2021 12:21

Bonjour,

Un membre du forum a t-il une idée pour que mon remboursement puisse être effectué par Withings ? Depuis novembre, j'ai la preuve que le retour de ma commande a bien été livré chez Withings (mauvais chargeur de scanwath commandé). J'ai renseigné en ligne mon code BIC et IBAN en ligne. Le Service Clientèle fait tout pour ne pas m'apporter la solution. Il m'est réclamé mes références bancaires via un mail non sécurisé. A ce niveau, il s'agit sans doute d'une volonté de ne pas rembourser. Instructions en ce sens ? Me serais-je fait avoir ? Si une personne peut m'aider. Merci beaucoup.

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allesfeldhoff

March 23, 2021 16:39
Hello,
it took us months in these exceptional times to have another new battery put in the watch.
This clock does absolutely nothing. A reset or similar is not possible, because the clock has no functions.
Where should I send the watch now for repair/replacement?

Regards

SAF
0

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