Health Mate Syncing with Fitbit Versa 2

Hello,

I have read many questions about Health Mate syncing with Fitbit, but have not seen many responses which makes me a bit uneasy about the decision to purchase the Withings Scales.  My fitbit is getting the weight details but Health Mate is not getting my steps correctly from my Fitbit Versa.  Are you able to give me a clear answer as to why this is and if this problem can be resolved.  Many thanks.