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Sleep mat data changes in Apple health app

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    Steve

    Same here. Data written correctly to Apple Heath after initial sync then at some point during the day it is overwritten, often showing several hours when I was asleep as being awake. Furthermore, for many weeks overnight heart rate is not written to Apple Health, or is written two or three days late. I raised a support ticket and had several responses informing me this was being looked at, then nothing more. It still does not work despite several Healthmate updates. 

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    info

    I have the same problem. Is there any solution to this yet? 

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    Steve

    As of September 9th the issue of sleep data initially appearing correctly in Apple Health and subsequently getting overwritten and erroneously showing several hours awake has still not been fixed. Version 5.6 of Health Mate has not corrected this. For anyone considering purchasing this, and who wishes to see the data accurately recorded in Apple Health, my strong recommendation is don’t. I have found that attempts to engage with Withings support on this and other matters invariably end in complete silence, and I’ll personally not be purchasing further Withings devices. For anyone wanting sleep data accurately recorded in Apple Health , I’d recommend a Garmin tracker.

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    kenmccolgan

    Same… very disappointing… notice the update yesterday… you get the same run around when you do an App review and hit them with a 1 star…
    They want to help but they don’t…it suck that I am so invested in this ecosystem

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    zack87

    I have had the same issue. I hope they can fix it.

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