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Unreliable recorded data

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    Qnapper

    Support is CRAP - Watch is CRAP - The one I bought is in the BIN...... Good luck getting an answer......

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    Venus

    I've never experienced any issues with how my ScanWatch detects my activity, but I found something that could possibly help you. Check this link: https://support.withings.com/hc/en-us/articles/360010041838-ScanWatch-I-m-having-issues-with-my-activity-data-What-should-I-do-#wrongactivity. If that doesn't work, you should contact the tech experts of Withings on this link: https://support.withings.com/hc/en-us/requests/new.

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    garyflower

    Thanks Venus,

     

    I woke up, had breakfast and left the house yet  Scanwatch recorded this as 1 hours sleep activity and modified my sleep score from the point I got out of bed.

    I could have fixed this if it was possible to remove the last hours data from my sleep record but this is not an option.

     

    Gary

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    zafislam9

    Hi Gary you can edit your sleep click on sleep graph and you will see 3 dots on right click and edit night.

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    zafislam9

    I've had my watch about 4 month's the sleep record is fine . if it's wrong I just correct buy edit.

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    garyflower

    Thanks for that, very helpful.

     

    Support told me editing was not available!

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    garyflower

    Watch is recording me in various ststes of sleep even when I'm not wearing it.

     

    Support say they have checked my watch remotely and there is nothing wrong with it.

     

    They have not explained why it records incorrect data.

     

    Presumably, it's not uncommon otherwise they would not need to provide the edit function.

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    garyflower

    Watch is recording me in various ststes of sleep even when I'm not wearing it.

     

    Support say they have checked my watch remotely and there is nothing wrong with it.

     

    They have not explained why it records incorrect data.

     

    Presumably, it's not uncommon otherwise they would not need to provide the edit function.

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