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Export Data: Bug zip file of only 2 bytes

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  • Official comment
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    Armelle

    Dear Withings Community,

    I am happy to tell you that the issue has been fixed. You should now be able to export and open your data again.

    Thank you for your patience and happy Easter.

    Armelle, Withings Customer Service

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    sander.borsboom

    I have the exact same issue, both with Firefox and Safari.

    3
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    bernard.ruchet.934

    Same issue from Android app.

    Download with Vivaldi, Chrome and Firefox on Win10

    2
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    mantegna

    Same problem from 24 March

    2
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  • Avatar
    norman

    This is getting ridiculous! I raised the issue with Support and it's like they never heard of the problem. Instead, they ask me for a screenshot of the error message I am receiving when I attempt to open the zip file. I had to explain to them that a file size showing of 1KB cannot be a valid zip file of my data but it seems to be beyond them. Supposedly, it has been escalated to another tier.

     

    Now it's been three days that I cannot download.

    3
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    tonybock303

    Same problem here 26th March 2021 (Chrome, Win 10, Android)

    2
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    craig.siders

    Ditto, March 27th 2021 (Safari, MacOS Catalina 10.15.7)

    2
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    nickvdh

    I have the same problem, there also does not seem to be any alternative way to get to the data. I really need to get my data for my doctor. The download is 2kb. Tried exporting via web and Android, doesn't make any difference. Something is wrong with the export job. Is there a support ticket or how can we follow up on the progress on this topic?

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    kaoruokumura

    I have the same issue. This is one of the most important feature for me, and I really hope this bug will be fixed ASAP. 

    I wonder why no reaction by the product support on such an critical failure.... 

    1
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    nickvdh

    Can anybody of the support team acknowledge that this issue is on the radar and that the engineers are looking at it?

    3
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    mantegna

    I wrote they by facebook to claim this topic, This is their answer:

    Hello Luca, Thank you for sending us a message and I also appreciate the forum link you sent. I'm sorry to hear that you're having an issue exporting data from both the Health Mate app and the web. Please know that our development team is already aware of the issue and is working on a fix to resolve it. An update should be released soon. Until then, we will keep you posted once an update is available. Best Regards, -Noel

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  • Avatar
    norman

    I had reported it to tech support and they have also replied.

    Hello,

    Thank you for trying those steps and I appreciate the attachments you sent. I would like to share that this issue has been reported to our development team and they are currently working to resolve this issue. As of now, I can't provide you the estimated time of the fix for this issue but rest assured that they are doing their best to resolve this issue as soon as possible.

    I sincerely apologize for the inconvenience this has caused you.

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    abollin

    Hello,

    I have the same issue.

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    norman

    Hi

    I thought I would try again this morning AND IT WORKED!

    0
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