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Having troubles reaching out to us? Here’s how to contact us!

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19 comments

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    knseir

    Thank you, but you haven't listed any phone numbers 

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    rjmghome

    None of this works.  it just loops infinitely.  Very poor.

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    kyudayev

    I want to call you and I am in United States. What is the phone number?

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    aivan365

    The link goes to a blank page. Your IT department needs to fix this. There is a customer that pointed this out 3 months ago.

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    mmastykarz

    The worst customer's support ever. I will tell my friends not to buy.

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    Armelle

    Hello, 

     

    Thank you for your replies. I’m sorry that some of you are not able to access the links. Can you please try again using another browser? Otherwise, you can click on https://within.gs/help to reach out to us.

     

    @mmastykarz: I’m sorry that you’re not satisfied with our customer service. May I know how we can help you?

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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    mmastykarz

    Yes. By answering to all unanswered questions on forum. There are plenty.

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    tiborboroczki

    Hello

    I don't who to reach.

    I had a problem installing a Steel HR sport, after my phone ( Samsung A10 ) locked me out and needed factory reset. Two days were wasted when I tried everything on this earth to reinstall this watch.

    I don't know if you are aware of this, but this is driving me crazy.

    Reinstalled the Health Mate, unpaired and paired numerous times, factory reset the watch many times.

    Even if synced and connected it won't last.

    I just had it. I bought it about two years ago from amazon.ca.

    I like the watch but right now it is useless. Can you replace it with the working one?

    I'm in Canada.

    Thanks

    Tibor

     

     

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    jthack8

    I am having trouble getting access to the status of my order. I received an email with my order number and a link but whenever I plug in the information it says that my order number is not valid. I tried to contact support but there is not an email or phone number listed. I am in the US. Can someone help?

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    Armelle

    Hello @jthack8,

     

    I'm sorry that you weren't able to contact us. In order to reach out to us, please click on https://within.gs/help and either log in with your Health Mate credentials or select the Guest Mode. Then, go to My Order > Webstore North America > Order and Payment. Down below, you will see "How would you like to get in touch?". Please click on "Send us an email" in order to reach out to us. 

     

    Happy Friday,

     

    Armelle, Withings Customer Service

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    garybwells

    WHAT IS THE PHONE NUMBER?!! I need customer service.

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    askhamrw

    how do i speak to someone about a product. there is no contact number or email.

    the link just hangs for hours.

    When will the new Horizon be available?

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    blueasthelagoon

    Hello, everyone. After some research, I was eventually able to find the Withings Support phone number, which is 1 (888) 229-4116. I used option #2 for product support and connected with a live person, Ron, who was very helpful in assisting me with the issue I was having. The issue I had was that my 2016 Withings Body Cardio scale would not measure anything but my weight (e.g., body fat percentage, BMI, etc.) I am based in the USA and called using a US-based number (not a VoIP number, such as TextNow).

    Again, the phone number is: 1 (888) 229-4116. I found it on a different Withings forum page (source: https://support.withings.com/hc/en-us/community/posts/4472282004241-Phone-Support).

    To Withings, I am not sure why this number is not featured more prominently. Even in replies to three direct inquiries above for the number from customers over the last year, no phone number was provided. There was a suggestion above by Armelle from Withings Support to use a provided link to obtain the phone number. That link leads you to a different page where it is recommended to use the "Contact Us" feature on any support article to obtain the phone number. This seems excessive: it is two additional steps to respond to the original inquiry. If you cannot publicly list the number as a matter of company policy, please state the phone number in response to direct inquiries. Providing a link to a page where you need to click another link to get the phone number is highly inefficient. In addition, when those steps are followed, the link does not work!

    • As stated directly by at least two others above, clicking the “Contact Us” link, as suggested in the process described by Armelle, leads to a loading screen that does not ever load. I encountered a screen with three gray dots that did not ever load into anything. I tried this “Contact Us” link on my desktop PC and on my phone with the same result each time.

    • The directions read, “We offer phone support in the U.S., Canada, France, Germany, and the U.K. If you are in an area where we offer phone support, you will be given the option to call with a local phone number after selecting the Contact Us link at the bottom of any support article. Alternatively, click here and select the product and topic with which you need assistance.”

    • Source: https://support.withings.com/hc/en-us/articles/360016900397-How-to-Get-Help-or-Contact-Withings

    There is a lot of room for improvement here in how customer inquiries are addressed. I realize that a lot of this may be company policy and that the people responding to these inquiries have very little, if any, control over how these inquiries are handled. If that is the case, I would recommend that the customer feedback shared here be relayed to management to effect change. It is essential to have a working and accessible number so that such inquiries can be addressed expeditiously. If I had attempted to use the email option to resolve my issue, it likely would have taken 2-3 business days, if not more. A few minutes on the phone saved both Withings and I a great deal of time.

    One last note for customers: before you call, I would recommend finding the specific product (and year/model) with which you need help. It will help the Support representative help you. Please see the link below to find your product. It includes pictures as well.

    Product list: https://support.withings.com/hc/en-us/requests/new?csmrqt=486a7ad3

    I hope this helps someone!

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    robby.dittmann

    Thanks! I’ve been emailing back and forth for a week, and the rep is clueless. Just copying and pasting. I’ve asked for phone support several times, and she ignores the request.

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    blueasthelagoon

    "Thanks! I’ve been emailing back and forth for a week, and the rep is clueless. Just copying and pasting. I’ve asked for phone support several times, and she ignores the request."

    No problem! Glad I could help. :-) @robby.dittmann

    To Withings Management, I would again recommend reviewing your policies so that it is easier for customers to contact representatives via phone.

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    robertogreco

     

    I can't reach you by email because everytime I try click on "Send us an email" I got that message.

    I already tried from Safari and Chrome on iPhone, iPad and even on iPad. Still same issue.

    I NEED TO REACH YOUR SUPPORT SINCE I BOUGHT A BODYCOMP AND IT WON'T CONNECT TO MY WIFI.

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    robby.dittmann

    The support phone number is (888) 229-4116. Another user posted it, and it worked for me. No clue why Withings doesn’t share it. Good luck!

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    robertogreco

    Thanks @robby.dittmann but I live in Italy and there is no Withings customer support by phone here.

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    Armelle

    Hello @robertogreco,

     

    Please check this thread, it could help you install your Body Comp. Also, please know that I've shared your screenshot to the team in charge of our website so they can correct this bug. If after following the instructions that were shared in the link, you still can't set up your scale, you can contact us in private on Twitter, Facebook or via Chat. In order to access the Chat, click on the "Help" icon on the bottom right side of the page. 

     

    Cheers,

     

    Armelle, Withing Customer Service

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