Dear Withings Community,
As you may be aware, the Forum has mainly been supported by its helpful community members. We understand that the community requires more engagement from our side, and for this reason Withings has expanded our team to meet your needs. Which brings us to...
Bonjour! I’m Armelle and I will be leading this new effort along with Chris who you may have seen active on the forums in the past. Chris will mostly moderate the English version of the Forum whereas I will be active on the French, German and English versions of the Forum.
We will begin slowly and we will start to reply first to the most viewed posts as we think it will help a lot of our users find the answer they are looking for. In the future, we will try to reply to as many posts as possible. Our goal is not only to help you solve your issues, but also to make it easier for you to communicate directly with us, so we can strengthen our relationship and your customer experience.
Thank you all for your patience and for your involvement in the Community. If you have any questions, feel free to ask.
Happy posting,
Armelle (and Chris), Withings Customer Service
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HI Armelle is Withings going to be at the CES 2022 event . And will they be introducing any new features for the scanwatch now that there able to market in the US as well. Or any improvements which your willing to share or furture developments in the pipeline for all the scanwatch community.👍
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Hello @zafislam9,
Yes, we will be at the CES! Regarding ScanWatch, we are planning new developments that we will announce later. However, I can already tell you that we are working on improving the heart rate algorithm (and everything related to it) as well as the sleep algorithm.
Thank you for your continuous involvement in our Community,
Armelle, Withings Customer Service
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Armelle great to hear that u will be at CES 2022.Nice to see that improvements are been made to heart rate and sleep algorithms. Is there any chance that REM would be included,or in process to follow. Some time ago you did mention something about active mins is this still on the table,as we all are deeply waiting for this update.By chance can u speak to development team on this topic please . And give some insights we are eagerly awaiting for your return reply.⭐
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